Publix Deli Knowledge UPDATED
ACTUAL Questions and CORRECT
Answers
Publix Mission - CORRECT ANSWER- ✔✔Our Mission at Publix is to be the premier
quality food retailer in the world.
5 Mission Commitments - CORRECT ANSWER- ✔✔Focus on Customer Value; Intolerance
of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of
stockholders; involvement as citizens in the community.
Two Types of Customers - CORRECT ANSWER- ✔✔Internal and External
Internal Customer - CORRECT ANSWER- ✔✔other associates, vendors, suppliers, drivers,
and store management
External Customer - CORRECT ANSWER- ✔✔customers that shop in the store: exceed the
expectations prompt service, freshest product, education of customers.
Customer Value - CORRECT ANSWER- ✔✔always look to add value to the role you play,
carefully order and handle product to prevent out of stock product and ensure product quality
Intolerance of Waste - CORRECT ANSWER- ✔✔job efficiency, controlling supply usage,
preventing damages, awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates - CORRECT
ANSWER- ✔✔enhancing your role, adding your value and achieving tasks quickly and
efficiently and correctly adds to the security of employment
Devotion to Stewardship of Stockholders - CORRECT ANSWER- ✔✔following the
standards and policies maximizing your sales and profit
, Involved as Responsible Citizens in our Communities - CORRECT ANSWER- ✔✔support
community they are neighbors
Publix Guarantee - CORRECT ANSWER- ✔✔the promise and guarantee to provide premier
customer service and quality products to our customers
The Publix Guarantee - CORRECT ANSWER- ✔✔" We will never knowingly disappoint
you. If for any reason your purchase does not give you complete satisfaction, the full
purchase price will be cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - CORRECT ANSWER- ✔✔causing customers to
say "I always shop at my Publix" by providing premier service from friendly knowledgeable
associates; convenient, clean, pleasant, and excitable shopping experience; variety of in stock
product at competitive prices
Deli Team Focus Statement - CORRECT ANSWER- ✔✔Providing premier service by
understanding and exceeding needs, communicating the importance of training, create food
safe work environment, becoming the premier quality deli retailer
T.E.A.M - CORRECT ANSWER- ✔✔Together Everyone Achieves More
Roles in the Deli - CORRECT ANSWER- ✔✔Deli Manager, Assistant Deli Manager, Deli
Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist
Role of Manager - CORRECT ANSWER- ✔✔Responsible for total operation of deli
including associates, production, profitability, and supporting deli RBU initiatives
Role of Deli Clerk - CORRECT ANSWER- ✔✔assisting customer, maintaining product
levels, production and sanitation, maintaining proper balances, operation and safety of
equipment, packaging sale products, special orders and trays, cleaning, stocking, and
answering phones
5S process - CORRECT ANSWER- ✔✔the way to keep inventory organized, creates
organization, clean visual and support for the workplace
