WGU C215 Operations Management
Advertising revenue model - -Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - -Companies receive a referral fee for directing business to
an affiliate
Appraisal cost - -The c...
WGU C215 Operations Management
Advertising revenue model - -Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - -Companies receive a referral fee for directing business to
an affiliate
Appraisal cost - -The cost associated with uncovering defects
Automated order entry systems - -A method using telephone models to send digital
orders to suppliers.
Backwards integration - -Owning or controlling sources of raw materials and
components.
Benchmarking - -Studying other companies business practices for comparison.
Bullwhip effect - -Inaccurate or distorted demand information created in the supply
chain.
Business to Business commerce - -Businesses buying and selling to other
businesses.
, WGU C215 Operations Management
Business to consumer commerce - -Businesses selling to individual consumers.
Cause and effect diagrams - -A chart that identifies potential causes of particular
quality problems.
Checklist - -A list of common defects and the number of observed occurrences of
each.
Conformance to specifications - -how well a product or service meets the targets
and tolerances set by designers.
Continuous improvement - -A philosophy of never ending improvement.
Control charts - -Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - -Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - -an integrated effort designed to improve quality
performance at every level of the organization.
, WGU C215 Operations Management
Deming Prize - -Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - -Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - -Used for short term storage, consolidation, and product
mixing.
Distributor crossdocking - -the receiving and consolidating of inbound products from
different vendors into a multi-SKU pallet.
E-commerce - -Using the internet and web to do business.
E-distributors - -Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - -Companies that connect onlone MRO suppliers to businesses that
pay fees to join the market, usually for long term contractual purchasing.
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