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WRC CCPC Exam Questions & Answers 2024/2025
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WRC CCPC Exam Questions & Answers 2024/2025
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WRC CCPC Exam Questions & Answers2024/2025
What is the WRC - ANSWERSThe WRC is the body to which all industrial relations disputes and all
disputes about employment law is presented.
Functions of the WRC - ANSWERSAdvisory Service. Conciliation. Mediation. Adjudication.
WRC advisory service - ANSWERSThe WRC advisory service promotes good practice in the workplace by
assisting and advising organisations in all aspects of industrial relations in the workplace.
WRC Conciliation - ANSWERSConciliation is a voluntary process in which the parties mutually agree to
have an independent third party ie an industrial relations officer to come in and help the disputing
parties resolve the dispute. The conciliator offers solutions but these solutions are not legally binding.
WRC Mediation - ANSWERSThe WRC provides mediation services to address complaints and disputes,
aiming to resolve issues early on and avoid formal adjudication. It promotes reaching mutual agreements
between parties rather than relying on investigations, hearings, or formal decisions.
WRC Adjudication - ANSWERSAdjudication officers are statutorily independent in their decision making
duties. The adjudication officer's role is to hold a hearing where both parties are given an opportunity to
be heard by the officer and to present any evidence to the complaint. Decision binding.
Roles of the CCPC - ANSWERSConsumer information. Consumer law enforcement. Produces gov advice.
Conducts research.
CCPC Consumer information - ANSWERSprovides consumers with information about rights in relation to
the purchase of goods and services, financial services.
CCPC Consumer law enforcement - ANSWERSThe CCPC is the statutory body responsible for enforcing all
consumer laws. They issue compliance notices, fines and produce a consumer protection list of all
businesses that have breached consumer protection law.
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