ALORICA- HIRING QUIZ UPDATED ACTUAL Questions and CORRECT Answers
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Course
ALORICA- HIRING
Institution
ALORICA- HIRING
ALORICA- HIRING QUIZ UPDATED
ACTUAL Questions and CORRECT
Answers
what does "mg" stand for - CORRECT ANSWER- milligram
according to our customer advocacy principles, which of the following would least be
appropriate in solving a problem? - CORRECT ANSWER- I need to direct the customer
to h...
ALORICA- HIRING QUIZ UPDATED
ACTUAL Questions and CORRECT
Answers
what does "mg" stand for - CORRECT ANSWER✔✔- milligram
according to our customer advocacy principles, which of the following would least be
appropriate in solving a problem? - CORRECT ANSWER✔✔- I need to direct the customer
to higher power if he/ she is upset.
what is the 11 sit number that identifies a drug by the manufacturer, dosage and package size
called? - CORRECT ANSWER✔✔- ndc OR national drug code
what is the correct term used for the formal process by which a prescriber requests approval
from the insurance plan to cover a service or product? - CORRECT ANSWER✔✔- Prior
Authorization
What does "day supply" mean? - CORRECT ANSWER✔✔- The number of days it takes the
member to finish medication.
what does it mean when a drug is brand name medication? - CORRECT ANSWER✔✔- A
drug that has a patent and has a trade name
how many days will a box of 100 test strips last if a member with diabetes tests his blood
sugar diligently before each meal (bkfst, lunch and dinner) and at bedtime? - CORRECT
ANSWER✔✔- 25 Days
a _________ describes the preliminary determination that a claim will not be paid. -
CORRECT ANSWER✔✔- Rejection
what is the appropriate response to say to a customer complaining about long hold times on
monday? why does it take so long for you to answer my call on mondays? this happens
everytime i call on monday. - CORRECT ANSWER✔✔- Sorry for the delay, our lines are,
less busy in evenings, weekends and mid-week
, _________-fixed amount to be paid by member when receiving products or services. -
CORRECT ANSWER✔✔- Copay
_________ pre-determined amount paid by the member before insurance begins to pay. -
CORRECT ANSWER✔✔- Deductible
_________-amount that the member pays for service, whether it is covered or not. -
CORRECT ANSWER✔✔- Out of pocket
__________ - recurring payment made by the member for insurance coverage. - CORRECT
ANSWER✔✔- Premium
_________ is not an appropriate part of active listening, according to our customer advocacy
principles. - CORRECT ANSWER✔✔- Debate
When in My RxAdvisor, decision trees can be found in _________ - CORRECT
ANSWER✔✔- Interview
when in my rxadvisor, any bulletins that have been released in the last two weekends can be
found under__________ - CORRECT ANSWER✔✔- Service Alerts
If a member has received A Medical service and has coinsurance, the cost of the service
would be shared by:____________ and _____________. - CORRECT ANSWER✔✔-
member & insurance
if you receive a call from the plan requesting an update to eligibility, you must make sure that
the caller is an authorized person. - CORRECT ANSWER✔✔- Plan Contacts (find them in
RXHD)
The caller is authorized to request the eligibility update. You would select the __________
tab to update eligibility. - CORRECT ANSWER✔✔- Member Demographics
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