MDLB 1221 - module B Questions And Quality Answers 2024/25
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Course
MDLB 1221
Institution
MDLB 1221
3 qualities of a caring relationship - Correct Answer Respecting others, being courteous, being empathetic
Briefly explain how self-concept can affect communcation and relationships - Correct Answer The recognition and acknowledgement that interpretation often is a judgemental observation ba...
MDLB 1221 - module B Questions And Quality
Answers 2024/25
3 qualities of a caring relationship - Correct Answer Respecting others, being
courteous, being empathetic
Briefly explain how self-concept can affect communcation and relationships - Correct
Answer The recognition and acknowledgement that interpretation often is a
judgemental observation based on personal values can help us to broaden our horizons
and perhaps avoid making sweeping statements or judgements about other people
without the benefit of further information and clarification. Similarly, an awareness that
personal values can affect perception helps to explain or shed light on another's
reaction or the perception of oneself.
Past experiences can contribute to the formation of ones - Correct Answer Perceptions
Why is it useful to know that initial perceptions can be affected by past experiences -
Correct Answer It allows us to minimize or avoid strong conclusion based on minimal
contact with a person or situation.
Cultural attitudes can affect ones ___ and ___ - Correct Answer Attitudes, beliefs and
values
Communication involves a ___ and a ___ - Correct Answer Sender and receiver
To be effectively understood, language should be - Correct Answer Appropriate for the
receiver
Describe two ways that a receiver can clarify verbal information - Correct Answer
Using verbal comments, using nonverbal actions
What is meant by the term "active listening" - Correct Answer Active listening involved
indicating to the sender that their message is being received. An active listener
indicates their understanding by offering verbal comments to clarify the message and/or
nonverbal actions such as nodding
Posture, eye contact, and facial expressions are all examples of - Correct Answer
Nonverbal communication
List four types of ineffectual or unpleasant communication techniques - Correct Answer
Moralizing and judging, warning and threatening, ordering or commanding, ignoring or
denying, inappropriate reassuring
Briefly describe the special factors that you may need to consider when communicating
with patients - Correct Answer The age of the patient must be considered since the
very young and the elderly may have problems understanding verbal communication.
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