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ITIL 4 Exam Questions 2024 Questions and Answers 100% Solved
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ITIL 4 Exam Questions 2024
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ITIL 4 Exam Questions 2024*What is the definition of a service? - answer A means of enabling value co-creation by
facilitating outcomes that customers want to achieve, without the customer having to
manage specific costs and risks.
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a
product or service to meet a particular need. - answer Functionality
Identify the missing word(s) in the following sentence. [?] is the practice of ensuring that
risks are properly assessed, authorizing changes to proceed, and managing a change
schedule in order to maximize the number of successful IT changes. - answer Change
enablement
Identify the missing word(s) in the following sentence. An event is any change of state
that has significance for the management of a(n) [?] or other configuration items. -
answer Service
What is the purpose of the 'information security management' practice? - answer
Protecting an organization by understand and managing risks to the confidentiality,
integrity, and availability of information
What is the purpose of the 'monitoring and event management' practice? -
answerSystematically observing services and service components and recording and
reporting selected changes of state identified as events
What is the purpose of the 'incident management' practice? - answerMinimizing the
negative impact of incidents by restoring normal service operation as quickly as
possible
What is defined as the practice of ensuring that accurate and reliable information about
the configuration of services, and the configuration items that support them, is available
when and where needed? - answerService configuration management
*Identify the missing word in the following sentence. The [?] is the practice of capturing
demand for incident resolution and service requests - answerService desk
*Dion training has decided to offer two membership levels to their training programs.
The first membership level includes all of their video courses, practice exams, and study
guides for a single monthly fee. This plan does not provide the students with the actual
exam voucher to take the certification exams, though. What term best describes this
membership level which provides several services for a single price? - answerA service
offering
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