Exam (elaborations)
ITIL 4 Practices Questions and Answers 2024
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Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 Practices)
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ITIL 4 PracticesArchitecture Management - answer The practice of providing an understanding of all the
different
elements that make up an organization and how those elements
relate to one another.
Availability Management - answerThe practice of ensuring that services deliver agreed
levels of
availability to meet the needs of customers and users.
Business Analysis - answerThe practice of analysing a business or some element of a
business, defining its needs and recommending solutions to
address these needs and/or solve a business problem, and create
value for stakeholders.
Capacity and Performance
Management - answerThe practice of ensuring that services achieve agreed and
expected performance levels, satisfying current and future demand in a cost-effective
way.
Change Control - answerThe practice of ensuring that risks are properly assessed,
authorizing changes to proceed and managing a change schedule in order to maximize
the number of successful service and product changes.
Continual Improvement - answerThe practice of aligning an organization's practices and
services with changing business needs through the ongoing identification and
improvement of all elements involved in the effective management of products and
services.
Deployment Management - answerThe practice of moving new or changed hardware,
software, documentation, processes, or any other service component to live
environments.
Information Security Management - answerThe practice of protecting an organization by
understanding and managing risks to the confidentiality, integrity, and availability of
information.
Infrastructure and Platform Management - answerThe practice of overseeing the
infrastructure and platforms used by an organization. This enables the monitoring of
technology solutions available, including solutions from third parties.
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