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ITIL 4 B QUESTIONS AND ANSWERS 100% Solved
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Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 B)
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ITIL 4 BWhat is the correct list of topics ITIL 4 Foundation covers?
A. key concepts of service management, dimensions of service management, guiding
principles, the service value system, the service value chain, and management
practices
B. key concepts of service management, the four Ps of service management, guiding
principles, the service value system, the service value chain, and management
practices
C. key concepts of service management, dimensions of service management, guiding
principles, the service lifecycle, the service value chain, and management practices
D. key concepts of service management, dimensions of service management, guiding
principles, the service value system, the service value chain, and processes and
functions - answerA. key concepts of service management, dimensions of service
management, guiding principles, the service value system, the service value chain, and
management practices
What are the three levels of reflection and action in 'the sandwich approach'? -
answerorganization, individual, and team
Which statement is true?
Culture influences the choice of technology, but technology does not influence culture.
You should always work on processes before tools.
Technology influences culture, and culture influences technology.
Working on culture directly is a superior approach to working on technology to influence
culture. - answerTechnology influences culture, and culture influences technology.
Which statement is true?
Dependencies can be inherent in technologies, but they can also be introduced by our
work practices.
Dependencies are only inherent in technologies.
Dependencies can only be introduced through our work practices.
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