GCU MGT-420 Final Exam QUESTIONS WITH CORRECT ANSWERS
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Course
MGT420
Institution
MGT420
The communication Process - Answer-the steps between a source and a receiver that result in the transfer and understanding of meaning
Communication Channels - Answer-The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards. ex: face-t...
GCU MGT-420 Final Exam QUESTIONS
WITH CORRECT ANSWERS
The communication Process - Answer-the steps between a source and a receiver that
result in the transfer and understanding of meaning
Communication Channels - Answer-The various ways in which a message can be sent,
ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-
face, text, email, phone call, etc.
Barriers to communication - Answer-factors that distort, disrupt, or even halt successful
communication
The "Grapevine" - Answer-informal interpersonal channel of information not officially
sanctioned by the organization, a chain of communication; gossip sequence
Relational Violation - Answer-a violation of the "boundary" of acceptable behavior in a
relationship
Relational Repair - Answer-involves actions to return the relationship to a positive state
Nonverbal Communication - Answer-communication using body movements, gestures,
and facial expressions rather than words
Avoidance in Communication - Answer-Ignoring or not mentioning unpleasant topics
because of fear
Attribution Bias - Answer-the tendency to attribute one's own negative behavior to
external causes and one's positive actions to internal states
Supportive Communication Principles - Answer-set of tools focused on joint problem
solving; focus on problem and not the person, be specific, not global and objective not
judgmental, own rather than disown the communication, be congruent- match words
with body language.
Joint Problem Solving - Answer-A process used to capture tacit knowledge where the
novice and the expert work side by side to solve a problem so that the expert's
approach is slowly revealed to the observant novice.
Defensiveness - Answer-when we feel attacked in communication
Disconfirmation - Answer-a response that fails to acknowledge and support another,
leaving the person feeling ignored and disregarded
, Problem-Oriented - Answer-a supportive style of communication in which the
communicators focus on working together to solve their problems instead of trying to
impose their solutions on one another
Not Person-Oriented - Answer-"because of you, a problem exists"
Congruence - Answer-correspondence of parts; harmonious relationship; CF. congruity
Developmental Feedback - Answer-Provides information about what we are doing well
and what could use improvement
The Johari Window - Answer-There are some things that are "open" that we know about
ourselves that others also know
Feedback Orientation - Answer-a person's overall receptivity to feedback
Active Listening - Answer-reflecting, probing, deflecting, advising
functional conflict - Answer-conflict that benefits the main purposes of the organization
and serves its interests
dysfunctional conflict - Answer-conflict that hinders the organization's performance or
threatens its interests
Substantive Conflict - Answer-involves disagreements over goals, resources, rewards,
policies, procedures, and job assignments
Emotional conflict - Answer-results from feelings of anger, distrust, dislike, fear, and
resentment as well as from personality clashes
Reducing Differences - Answer-conforming to others differing opinions and "different"
personal (and possibly conflicting) aspects of themselves
Tolerating Differences - Answer-If a sign of tolerance is a feeling of "I can live with X
(behavior, religion, race, culture, etc.),"
Relational Conflict - Answer-conflict that becomes personal because group members do
not like, value, or respect one another
Ladder of Inference - Answer-A process by which an individual uses assumptions or
biases formed from past experiences to make a judgment on the intentions of another
individual.
Superordinate Identity - Answer-Group identity that transcends the personal, gender,
ethnic, and religious identities of group members.
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