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TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, All Chapters 1 - 22, Newest Version || Complete Solution Guide,$16.99
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TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, All Chapters 1 - 22, Newest Version || Complete Solution Guide,
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Operations & Supply Chain Management 16e, Jacobs
Institution
Operations & Supply Chain Management 16e, Jacobs
TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, All Chapters 1 - 22, Newest Version || Complete Solution Guide,TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, All Chapters 1 - 22, Newest Version || Complete Solution Guide,TEST ...
Operations and Supply Chain Management 16th Edition By F. Robert Jacobsij ij ij ij ij ij ij ij ij ij
Chapter 1-22 ij
Chapter 01 Test Bank Static ij ij ij ij
1. Efficiency means doing the right things to create the most value for the company.
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FALSE
Efficiency means doing something at the lowest possible cost.
ij ij ij ij ij ij ij ij
2. Effectiveness means doing the right things to create the most value for the company.
ij ij ij ij ij ij ij ij ij ij ij ij ij
TRUE
Effectiveness means doing the right things to create the most value for the company.
ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-04 Evaluate the efficiency of a
ij ij ij ij ij ij ij
firm.Topic: Efficiency, Effectiveness, and
ij ij ij ij ij
Value ij
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
wecould refer to this doctor as being efficient but not effective.
ij ij ij ij ij ij ij ij ij ij ij ij
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
Thedoctor performed the surgery without error. Because the patient died, no value was created.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
AnalyzeDifficulty: 2 ij ij ij
Medium ij
Learning Objective: 01-04 Evaluate the efficiency of a
ij ij ij ij ij ij ij
firm.Topic: Efficiency, Effectiveness, and
ij ij ij ij ij
Value ij
4. A worker can be efficient without being effective.
ij ij ij ij ij ij ij
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
are different things.
ij ij ij
Analytical AACSB: ij
Thinking Blooms: ij ij
Understand Difficult ij ij
y: 2 Medium ij ij
Learning Objective: 01-04 Evaluate the efficiency of a
ij ij ij ij ij ij ij
firm. Topic: Efficiency, Effectiveness, and ij ij ij ij ij
,5. A process can be effective without being efficient.
ij ij ij ij ij ij ij
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
effective,though, means minimizing the amount of time customers need to wait in line.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij
Analytical AACSB: ij
Thinking Blooms: ij ij
Understand Difficult ij ij
y: 2 Medium ij ij
Learning Objective: 01-04 Evaluate the efficiency of a
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firm. Topic: Efficiency, Effectiveness, and ij ij ij ij ij
Value ij
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
anddeliver the firm's primary products and services.
ij ij ij ij ij ij ij ij
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
deliverthe firm's primary products and services.
ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
ij ij ij ij ij ij ij ij ij ij ij ij
Topic: What Is Operations and Supply Chain Management? ij ij ij ij ij ij ij
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-04 Evaluate the efficiency of a
ij ij ij ij ij ij ij
firm.Topic: Efficiency, Effectiveness, andij ij ij ij ij
Value ij
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
betweenthe two goals.
ij ij ij ij
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
AnalyzeDifficult ij ij
y: 1 Easy ij ij
Learning Objective: 01-04 Evaluate the efficiency of a
ij ij ij ij ij ij ij
firm.Topic: Efficiency, Effectiveness, andij ij ij ij ij
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory cannot excel on all
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
performance measures, its management must devise a focused strategy, to perform a limited set of tasks extremely well. This
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
requirestrade-offs.
ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
Topic: Historical Development of Operations and Supply Chain Management ij ij ij ij ij ij ij ij
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
ij ij ij ij ij ij ij ij ij ij ij ij
Topic: What Is Operations and Supply Chain Management? ij ij ij ij ij ij ij
11. OSCM is a functional field of business with clear line management responsibilities.
ij ij ij ij ij ij ij ij ij ij ij
TRUE
OSCM is a functional field of business with clear line management responsibilities.
ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical Thinking ij ij
Blooms:
RememberDiffic ij ij
ulty: 1 Easy ij ij
Learning Objective: 01-02 Know the potential career opportunities in operations and supply chain management.
ij ij ij ij ij ij ij ij ij ij ij ij ij
Topic: What Is Operations and Supply Chain Management? ij ij ij ij ij ij ij
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij ij
FALSE
Think of the supply network as a pipeline through which material and information flow.
ij ij ij ij ij ij ij ij ij ij ij ij ij
AACSB: Analytical ij
ThinkingBlooms: ij ij
UnderstandDifficult ij ij
y: 1 Easy ij ij
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
ij ij ij ij ij ij ij ij ij ij ij ij
Topic: What Is Operations and Supply Chain Management? ij ij ij ij ij ij ij
13. Supply networks cannot be constructed for every product or service.
ij ij ij ij ij ij ij ij ij
FALSE
Networks such as this can be constructed for any product or service.
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