Basic TCO Licensing Course UPDATED ACTUAL Questions and CORRECT Answers
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Course
Basic TCO Licensing Course
Institution
Basic TCO Licensing Course
Basic TCO Licensing Course UPDATED
ACTUAL Questions and CORRECT
Answers
TCOLE Mission - CORRECT ANSWER- establish and enforce standards to ensure that
the people of Texas are served by highly trained and ethical law enforcement, corrections,
and telecommunications personnel.
TCOLE - CORRE...
Basic TCO Licensing Course UPDATED
ACTUAL Questions and CORRECT
Answers
TCOLE Mission - CORRECT ANSWER✔✔- establish and enforce standards to ensure that
the people of Texas are served by highly trained and ethical law enforcement, corrections,
and telecommunications personnel.
TCOLE - CORRECT ANSWER✔✔- Texas Commission on Law Enforcement
TCOLE L1 Form - CORRECT ANSWER✔✔- Statement of appointment
TCOLE L2 Form - CORRECT ANSWER✔✔- Declaration of the lack of any drug
dependency or illegal drug use
TCOLE Training Year - CORRECT ANSWER✔✔- Runs from September 1 to the following
August 31st
Communication - CORRECT ANSWER✔✔- a process by which information is exchanged
between individuals through a common system of symbols, signs, or behavior
Public Safety Answering Point (PSAP) - CORRECT ANSWER✔✔- a communications
facility that is operated continuously, serves the jurisdictions in which it is located and other
participating jurisdictions; is assigned the responsibility to receive and dispatch 911 calls and
is the first point of contact for the public.
Serving PSAP - CORRECT ANSWER✔✔- The PSAP to which a call would normally be
routed.
Alternate PSAP - CORRECT ANSWER✔✔- A PSAP designated to receive calls when the
primary PSAP is unable to do so.
,Secondary PSAP - CORRECT ANSWER✔✔- receives 911 calls that are transferred from a
primary PSAP
Legacy PSAP - CORRECT ANSWER✔✔- A PSAP that cannot process calls received via i3-
defined call interfaces (IP-Based calls) and still requires the use of CAMA or ISDN trunk
technology for delivery of 9-1-1 emergency calls.
Telecommunicator - CORRECT ANSWER✔✔- a person acknowledged by the commission
and employed by or serving a law enforcement agency that performs law enforcement
services on a 24-hour basis who receives, processes, and transmits public safety information
and criminal justice data for the agency by using a base radio station on a public safety
frequency regulated by the Federal Communications Commission or by another method of
communication
Emergency - CORRECT ANSWER✔✔- the occurrence or imminent threat of damage,
injury or loss of life or property resulting from an extraordinary natural or man-made cause.
Quality Assurance (QA) - CORRECT ANSWER✔✔- All actions taken to ensure that
standards and procedures are adhered to and that delivered products or services meet
performance requirements.
Quality Control (QC) - CORRECT ANSWER✔✔- A system for verifying and maintaining a
desired level of quality in an existing product or service by careful planning, use of proper
equipment, continued inspection and corrective action is required.
Consolidated PSAP - CORRECT ANSWER✔✔- A facility where multiple Public Safety
Agencies choose to operate as a single 9-1-1 entity.
Quality Improvement (QI) - CORRECT ANSWER✔✔- an organized system that assesses
and evaluates the process to improve the quality of services provided.
Supervisor - CORRECT ANSWER✔✔- One that supervises, especially: an administrative
officer in charge of a business, government or school unit or operation.
Translate - CORRECT ANSWER✔✔- restate from one language into another language
,F5 Form - CORRECT ANSWER✔✔- Separation report, must be submitted to the
Commission by the agency within 7 business days of separation.
20 - CORRECT ANSWER✔✔- number of hours of continuing education training for TCOs
Daily Observation Report (DOR) - CORRECT ANSWER✔✔- standardized evaluation
guideline to record observed performance to an established standard during initial training.
Reliability - CORRECT ANSWER✔✔- means the evaluation guidelines used to describe
work behavior are accurately described so the evaluator can use them to consistently describe
the employee's behavior.
Validity - CORRECT ANSWER✔✔- means the evaluation guidelines and evaluation
documents measure what they are supposed to measure regarding an employee's work
performance in a specific category.
TLETS (Texas Law Enforcement Telecommunications System) - CORRECT ANSWER✔✔-
a statewide telecommunications network composed of computer terminals, interfaces, and
databases representing the cit, county, state, federal and military law enforcement, and
criminal justice agencies in Texas. Monitored by the TDPS in ATX.
NLETS - CORRECT ANSWER✔✔- The International Justice and Public Safety Information
Sharing Network.
TCIC - CORRECT ANSWER✔✔- Texas Crime Information Center
NCIC (National Crime Information Center) - CORRECT ANSWER✔✔- the nation's largest
database of computerized criminal information on wanted felons; people on parole; criminal
history; and stolen items such as automobiles, boats, guns, and securities
, Relay Texas - CORRECT ANSWER✔✔- A Texas service providing telephone access for
people with speech or hearing loss who find it challenging or impossible to use a traditional
phone.
Social Media - CORRECT ANSWER✔✔- any of a number of integrated web-based
technology tools or services that allow users to generate their own content and share that
content through various connections.
N-1-1 - CORRECT ANSWER✔✔- A 3 digit telephone number used in abbreviated dialing
in some telephone administrations of the North American Numbering Plan.
Database - CORRECT ANSWER✔✔- a usually large collection of data organized especially
for rapid search and retrieval.
translation services - CORRECT ANSWER✔✔- interpretation systems available to assist
with language barriers and other communication-related concerns via phone, mobile app,
written text or in person supporting hundreds of languages. Operates 24/7
Confidential - CORRECT ANSWER✔✔- containing information whose unauthorized
disclosure could be prejudicial to the national interest
2-1-1 - CORRECT ANSWER✔✔- Number assigned to community information and referral
services
3-1-1 - CORRECT ANSWER✔✔- number assigned nationwide for non-emergency police
and other government services
4-1-1 - CORRECT ANSWER✔✔- unassigned number for carriers for directory assistance
(information number)
5-1-1 - CORRECT ANSWER✔✔- assigned to traffic and transportation info
6-1-1 - CORRECT ANSWER✔✔- unassigned, but used broadly by carriers for repair
services
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