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APCO TEST STUDY GUIDE Questions and Correct Answers the Latest Update and Recommended Version $12.49   Add to cart

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APCO TEST STUDY GUIDE Questions and Correct Answers the Latest Update and Recommended Version

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  • Course
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  • APCO

PSAP Public Safety Answering Point Professionalism Who you are inner character what you do ( behavior exhibited and how others perceive you image projected Chain of Command Defines the relationships between telecommunicators supervisors , and managers Vital Services These primary funct...

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  • October 23, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • APCO
  • APCO
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APCO TEST STUDY GUIDE Questions
and Correct Answers the Latest Update
and Recommended Version
PSAP

✓ Public Safety Answering Point


Professionalism

✓ Who you are inner character what you do ( behavior exhibited and how others perceive
you image projected


Chain of Command

✓ Defines the relationships between telecommunicators supervisors , and managers


Vital Services

✓ These primary functions facilitate communication with the public , between public safety
agencies & support service entities


Most callers aren't trained or skilled in dealing with _______situations , and may appear to

be simply asking questions when an emergency exists

✓ Emergency


Mutual Aid

✓ Process of supplying supplemental personnel , equipment , or other resources to an
incident to assist agencies that may become overwhelmed


Mutual Response

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✓ Simultaneous dispatch of multiple resources for certain emergencies


A _____is a guide to thinking while a ______is a guide to action

✓ Policy Procedure


Communication

✓ Transmission of an idea from one mind to another with understanding


5 components of the communication cycle

✓ Sender , receiver , message , medium , feedback


Active Listening

✓ Demonstrating an interest and understanding in what is being said


4 techniques for active listening

✓ Nonverbal attending , open- ended questions , paraphrasing and reflecting feelings


Non - Verbal Attending

✓ Physically signaling that you are listening


Open - Ended Questions

✓ Questions that cannot be answered with " yes " or " no "


4W's



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