2021 United HealthCare - Ethics and Compliance Exam Review/ Q&A.
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Course
2021 United HealthCare - Ethics and Compliance
Institution
2021 United HealthCare - Ethics And Compliance
2021 United HealthCare - Ethics and Compliance Exam Review/ Q&A. Terms like:
In terms of events, which of the following is true? - Answer: WRONG - Agents must report formal marketing/sales events only to UnitedHealthcare
When completing an enrollment application in LEAN, why is an agent proh...
2021 United HealthCare - Ethics and Compliance
Exam Review/ Q&A.
In terms of events, which of the following is true? - Answer: WRONG - Agents
must report formal marketing/sales events only to UnitedHealthcare
When completing an enrollment application in LEAN, why is an agent prohibited
from entering their own email address in a field available for the consumer's email
address? - Answer: The consumer/member would not receive plan related
correspondence intended for him/her.
Annual Election Period (AEP) is a time when: - Answer: Consumers can elect to
join a Medicare Advantage Plan or switch to a different plan.
You have scheduled an appointment and obtained a Scope of Appointment (SOA)
form to discuss Medicare Advantage Plans with a consumer. When you arrive at
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, the appointment, a friend of the consumer who is Medicare-eligible is present to
hear your presentation. What should you do? - Answer: Before you can start the
appointment with both consumers, ask the consumer's friend to complete an
SOA.
Educational events allow for which of the following to occur? - Answer: Provide
objective information about the Medicare program and/or health improvement
and wellness.
Agent Brenda is presenting Medicare Advantage plan options to her consumer,
Melanie. During the presentation, Brenda tells Melanie that Medicare gives each
plan a Star Rating. Which of the following is not an appropriate response when
Melanie asks what the Star Rating means? - Answer: Brenda should tell Melanie
that the Star Rating is the same for every plan and it does not accurately reflect a
plan's performance in certain categories.
When does Permission to Contact for Medicare Advantage and/or Prescription
Drug Plans expire? - Answer: Once contact is made or 9 months from the date the
consumer provided permission (e.g. consumer signature date on BRC) or 90 days
if on federal do not call list, whichever comes first.
Julie, a consumer, is having difficulty understanding the information her agent,
Victor, is presenting at her in-home appointment. She provides Victor with her
cousin's telephone number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care decisions. The next day,
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