Exam (elaborations)
APTIVE OBJECTIONS EXAM QUESTIONS AND ANSWERS
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APTIVE OBJECTIONS EXAM QUESTIONS AND ANSWERS...
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APTIVE OBJECTIONS EXAM QUESTIONS ANDANSWERS
Am I committing to a year? - ANSWER Nothing long-term, only for the first
year. What was your name?
Just give me a chance to treat each season; it's only four services.
I do not want a full year. - ANSWER Most of my customers retain it as long as
they are at home. Most of my customers are on 2- to 3-year agreements, but I
am happy to work with you for a shorter duration if necessary.
I dislike contracts. - ANSWER That's the nicest thing about my service. I
guarantee that you will be 100% satisfied. If you ever feel that I could have
done a better job, please schedule a free re-service so that I can satisfy your
expectations.
It's only for the first 12 months, and you can cancel if you're not satisfied after
that.
What happens if I wish to cancel after the first few services? - ANSWER What
would cause you to cancel after only a few times?
All I ask is that you give me an equal opportunity in each of the four seasons so
that I can properly disrupt the egg cycle.
Just one time - ANSWER. Oh, I would not do that to you. If I simply treat once,
the bugs will return, usually worse because they have been stirred up. That is
why my 30-day follow-up appointment is so critical.
We used to offer one-time services, but we've discovered over the years that it's
ineffective because the eggs in the ground will not be touched, so we have to
wait till they hatch.
I do not require a winter service. - ANSWER You don't see many bugs in the
winter, correct? That's because they're nesting and breeding during that time. It's
critical that I fix the fissures and dark spots to avoid a large eruption in the
spring.
, I do not want the 30-day follow-up visit. - ANSWER This is my most crucial
service.
The initial treatment will eradicate around 70% of adult pests. Your follow-up
service will eradicate the remaining 30%, as well as newly hatching bugs.
As you know, nothing can pierce eggs.
I do not see any bugs (later in the pitch, it is truly an objection) - ANSWER
Yes, and I expect it. Keeping them out is far easier than getting them out...
Has it been a while since you've been treated? Then you're absolutely due.
I'm broke. - ANSWER It's much cheaper than you think. If you think about it,
it's just around a dollar each day...
I understand what it's like to be on a budget; give me a shot and I'll do the first
one for only 49 dollars.
Why is it so expensive? - ANSWER I am not the cheapest. I am the best value
you can find. I'm doing double or maybe three times as much work as the other
people...
I am the sole man out here doing all of this extra labor in the eaves and yard,
and I truly want to get rid of them for good rather than merely bandaging the
problem.
$500 is a large sum of money. - ANSWER 39 dollars per month is easily one of
your lowest bills. We're talking about a dollar a day to never have to deal with
pests again. I'm a bargain.
Objection 12: I want to shop around. - ANSWER Makes sense; you appear to
be a savvy shopper. It is also my responsibility to be familiar with my
competitors. The longer you look around, the more desirable I will become to
you.
Objection 13 Will this be damaging to my family? - ANSWER That's the best
aspect of my company. I use the same items as hospitals, restaurants, and
daycare centers. My team is highly licensed and certified to safeguard your
family from hazardous pests.
Objection 14 I'm pregnant, have asthma, need oxygen, have a new baby, or have
allergies. ANSWER: Your safety is my top concern. My products are also used
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