Exam (elaborations)
SHARP Career Course Questions and Answers 2024
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Exam of 12 pages for the course SHARP at SHARP (SHARP Career Course)
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SHARP Career CourseStress has the ability to affect what four categories? - answer Cognitive, Behavior,
Emotions, Physical
What is stress? - answera normal physical response to events that make you feel
threatened or upset your balance in some way
The stress response is also known as what? - answerFight, Flight, or Freeze
What is trauma? - answeran event outside of one's normal experience that causes
intense fear for life
what four areas does vicarious traumatization effect in the professional realm? -
answerPerformance, Morale, Relational and Behavioral
what is traumatic stress? - answerthe stress response to a traumatic event in which one
is a victim or witness
What are the ABCs for addressing vicarious trauma? - answerAwareness, Balance,
Connection
What is the difference between traumatic stress and vicarious trauma? -
answerTraumatic stress is a victim's reaction and vicarious traumatization is the helper's
reaction
What is the definition of resilience? - answerthe process of adapting well in the face of
adversity, trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience? - answerby helping to
increase it
Self care should cover which three aspects? - answerBody, Mind and Spirit
What is self-care? - answerwhat people do for themselves to establish and maintain
health and to prevent and deal with illness
What are active listening practices and roadblocks? - answerCreating a safe
environment, building a rapport and focus on issues
What is the value of active listening and How will you use it in your role as SARC/VA? -
answerHelps you connect to the complainant/victims and to appropriately asses their
needs
, What are some techniques that will help you be effective at both receiving and sending
information? - answerEngaging, Focusing, Thinking, Questioning, Clarifying,
Paraphrasing and using "I" statements
What are the four components to the effective communication model? - answerSender,
Receiver, Feedback, Verbal and non-verbal messages
What is active listening? - answerA technique to understand what is being said a two
way process to communicate
Describe Active Listening Skills and behaviors - answerAcknowledge: provide verbal
and non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say"
What are the four communication styles - answerAggressive, Passive Aggressive,
Assertive and Passive
what is the best way to make yourself aware of your unconscious nonverbal
mannerisms? - answerpractice, watch yourself in a mirror or record yourself
what are some behaviors that maybe distractive to student learning? - answerLots of
moving, texting, looking down not paying attention
Identify nonverbal communication components - answerPosture, Body orientation or
movements, Facial expressions/gestures, General Appearance/clothing, personal
boundaries, tone and inflection, eye contact
Identify important communication boundaries that you should establish with a victim -
answerProvide professional information only
Separate appropriate vs inappropriate behavior
Do not promote a false sense of security
Ease into boundaries
Discuss that you are an advocate and a coordinator
Discuss with the victim all the resources that could help
Guide the victim
Do not let the victim get to connected
Why is it important to maintain appropriate boundaries of communication -
answerModels professional relationships, deliver services, and maintain accountability
What are some boundary violations? - answerGiving the victims an unsolicited hug
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