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CPPS Review Course 2024/2025 Questions and Answers 100% Solved
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CPPS Review Course 2024/2025Questions and Answers 100% Solved
A hospital is using the AHRQ Hospital Survey on Patient Safety Culture. There were 80
employees who responded. Responses to the survey item that states "we have patient safety
problems in this unit" were as follows:
Strongly Agree: 16
Agree: 32
Neither Agree nor Disagree: 12
Disagree: 17
Strongly Disagree: 3
75%
60%
25%
20% ✔✔C.) 25%The AHRQ Hospital Survey on Patient Safety Culture User Guide scoring
guidance says to use the "Strongly Agree/Agree" response sum, or, for negatively worded
items—such as this one—use the "Strongly Disagree/Disagree" sum.
In this example, 17+3 gives us the response sum (i.e., 20), which we divide by total number of
respondents (i.e., 80): 20/80 = 25%.
,What is one example of a communication technique providers can use to improve
communication with patients?
SBAR
Teach-back
CUSP
Two-Challenge Rule ✔✔B.) Teach-back
The Impact of Organizational Change on Safety
What are the three steps to managing patient safety through organizational change?
Monitor change, identify potential safety implications, and employ countermeasures to mitigate
any anticipated risks
Employ countermeasures to mitigate any anticipated risks, monitor change
Identify potential safety implications, employ countermeasures to mitigate any anticipated risks,
and monitor the change
None of the above ✔✔C.) Identify potential safety implications, employ countermeasures to
mitigate any anticipated risks, and monitor the change
What is the term which describes the belief that one will not be punished or humiliated for
speaking up with ideas, questions, concerns, or mistakes? ✔✔Psychological safety
,A safety-supportive system of shared accountability in which: 1.) Healthcare institutions are
accountable for safe systems design and for encouraging safe choices of clinicians and staff
(clear expectations set the tone to create environment of mutual respect)
2.) Clinicians and staff are accountable for the quality of their choices (i.e. striving to make the
best possible choices as professionals) ✔✔Just Culture
At the conclusion of a surgical procedure at your hospital, the instrument count is incorrect. The
hospital policy does not stipulate that the surgeon must remain on the premises until an x-ray is
obtained to check for retained foreign objects. By the time the x-ray results come in to reveal that
there is, in fact, a retained instrument, the original surgeon has left the hospital to catch a flight.
Another surgeon is contacted to remove the retained instrument.
How should leadership respond to this event?
Revise the hospital policy to make it clear that surgeons must stay in the operating room (OR)
until instrument count issues are resolved.
Using an appropriate accountability system, counsel the surgeon about customary clinical
standards.
Re-educate the OR nursing staff on keeping track of instruments on the sterile field.
Create a process map of how instruments are managed during surgery, looking for latent flaws.
✔✔B.) Using an appropriate accountability system, counsel the surgeon about customary clinical
standards.
This term reflects a group of individuals who understand the importance of self- and group-
regulation. ✔✔Professionalism
, The human resources department at your organization has asked your patient safety specialist for
recommendations on new policies to help support safety culture. Which recommendation sounds
best?
Sending human resources all event data so that they can record involvement in adverse events in
personnel files
Including human resources in all root cause analyses so that they can provide guidance on
recommended training updates for staff
Implementing routine use of a tool to determine which events are attributed to human error, at-
risk behavior, and reckless behavior
Implementing routine use of a tool to determine which events are attributed to human error, at-
risk behavior, and reckless behavior AND consulting with human resources on at-risk and
reckless behavior cases ✔✔D.) Implementing routine use of a tool to determine which events are
attributed to human error, at-risk behavior, and reckless behavior AND consulting with human
resources on at-risk and reckless behavior cases
A staff member discovered a medication with an incorrect label. The staff immediately notified
the pharmacist and the correct label was sent prior to medication administration. Then, the staff
completed an event report through the organization's reporting tool.
Which of the following actions should the unit manager take in response to this event?
Document the incident in the employee's performance review.
Investigate system failures and recognize the employee for reporting a near-miss event.
Notify the director of pharmacy about the pharmacist's error.
No action, since the incident did not cause patient harm. ✔✔B.) Investigate system failures and
recognize the employee for reporting a near-miss event.
You are educating clinical managers in your health care facility on how to identify appropriate
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