WGU C846 Business of IT – Applications Exam Questions With Correct Answers
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Course
WGU C846
Institution
WGU C846
WGU C846 Business of IT – Applications
Exam Questions With Correct Answers
Recall Definitions (Two questions on Exam) - answer--
Service - answerA means of enabling value co-creation by facilitating outcomes desirable to
customers—without their having to manage cost and risk.
Utility - ans...
Cost - answer✔The amount of money spent on a specific activity or resource.
Value - answer✔The perceived benefits, usefulness, and importance of something. Usually
measured by how much the customer is willing to pay for the service.
Organization - answer✔A person or group with its internal functions, and with its own set of
responsibilities, authorities, and relationships necessary to achieve its objectives.
Outcome - answer✔A result as perceived by a stakeholder—that is enabled by one or more
outputs.
Output - answer✔A tangible or intangible deliverable of an activity.
Risk - answer✔A possible event that could cause harm or loss, or make the achievement of
objectives more difficult.
Describe Concepts of Services (One question on Exam) - answer✔
Service Offering - answer✔A formal description of one or more services designed to address the
needs of its target consumer, and include goods, access to resources, and service actions.
Service Relationship Management - answer✔Joint activities that the service provider and service
consumer both engage in to ensure continued value co-creation, according to agreed-upon and
available service offerings.
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