Nur 300 Exam Questions With Verified
Answers.
Communication failure - answerwhat is one of the top 3 causes in 60
% of unexpected death or permanent loss of function?
communication failiure - answerwhat at fault for 80% of serious preventable adverse events?
medial errors
delays in treatment
...
Communication failure - answer✔what is one of the top 3 causes in 60
% of unexpected death or permanent loss of function?
communication failiure - answer✔what at fault for 80% of serious preventable adverse events?
medial errors
delays in treatment
surgical complications - answer✔what are the outcomes of communication failures?
threats to patient safety and legal issues - answer✔in addition to medical errors, delays in
treatment, and surgical complications, what could happen as a result of communication errors?
clinical effectiveness and job satisfaction - answer✔what does positive communication and
teamwork improve?
occurrences of sexual harassment, confrontations and impacts quality of care and patient
outcomes. - answer✔what does poor communication contribute to?
intentional and interactive
important interprofessional collaborative practice
it involves at least two people, but can involve more
verbal and nonverbal communication
sender delivery--recipient received - answer✔what is comminication
active listening - answer✔what is more important than the way you communicate when dealing
with a patient?
non-verbal communication - answer✔what type of communication are we losing?
make sure that the message you are sending is the message that is being received from whoever
it is you are speaking to. - answer✔what is important to check when you are communicating.
personal
environment
relationship - answer✔what are the 3 factors in communication
values
culture
attitudes
beliefs - answer✔what are the 4 personal factors of communication
personal values and expectations
personality differences
hierarchies
disruptive behaviors
culture and ethnicity
gender
rivalries
language and jargon - answer✔name a couple barriers to communication
physician and nurses - answer✔who are the biggest offenders in the problem of communication
interpretation is not guaranteed; every message is subject to interpretation - answer✔why is
communication not a mere transfer of information from one person to another
language
pace
tone
delivery - answer✔what are examples of verbal communication
appearance
body positioning
facial expression - answer✔what are examples of non-verbal communication
concerned, uncomfortable, safety issue - answer✔what are the CUS words
they are used to get a persons attention - answer✔what are the CUS words used for
•It's a tool for coordination of efforts and achieving team objectives / goals.
•
•Provides a vehicle for information exchange.
•
•Facilitates relationships among team members.
•
•Cooperation within a team often produces stable patterns of team communication. -
answer✔why is communication important for teams?
-Open communication
-Non-punitive environments
-Clear direction
-Clear and known roles and tasks for team members
-Consideration of all ideas - answer✔•Components of successful teams include:
1. get the persons attention
2. express concern
3. state the problem
4. propose action
5. reach decision - answer✔how do you manage difficult conversations. what are the 5 steps
this technique provides a framework for communication between members of healthcare teams
about a patients condition - answer✔what is sBar communication
when the physician/nurse lets the other physician/nurse know what medications a patient needs
to continue taking or stop taking once transferred. - answer✔patient handoff-medication
reconciliation
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