100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
MOPAR Expert Exam Questions and Correct Answers $12.49   Add to cart

Exam (elaborations)

MOPAR Expert Exam Questions and Correct Answers

 2 views  0 purchase
  • Course
  • MOPAR
  • Institution
  • MOPAR

MOPAR Expert Exam Questions and Correct Answers Which FCA mobile app enables customers to remotely lock and unlock their vehicle using their phone or integrated smartwatch? - Answer- Uconnect app The third and final step of the Connected Services Enrollment Process, ____________________, mus...

[Show more]

Preview 2 out of 5  pages

  • October 21, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • MOPAR
  • MOPAR
avatar-seller
Scholarsstudyguide
MOPAR Expert Exam Questions
and Correct Answers

Which FCA mobile app enables customers to remotely lock and unlock their vehicle
using their phone or integrated smartwatch? - Answer- Uconnect app

The third and final step of the Connected Services Enrollment Process,
____________________, must be completed before the customer can send remote
commands to their vehicle. - Answer- Download Uconnect app

When a customer calls to ask about Connected Services, what is the best way to verify
if it's a Connected Vehicle? - Answer- Run a Single VIN Inquiry and check under
Uconnect Status tab.

Using the data from __________________, dealerships can proactively reach out to
customers for their specific Service and Sales needs. - Answer- connected vehicles

What app lets customers schedule service directly with your dealership? - Answer-
Mopar/Brand Owner's app

In the event of a mechanical issue, Roadside Assistance can be reached using the
program phone number or _________________.Select the correct answer from the list
below. - Answer- NOT Uconnect app
NOT sos button

_________ is responsible for taking care of every customer who visits your
dealership.Select the correct answer from the list below. - Answer- Everyone

A customer can use the Uconnect app on a smart phone to remotely do which of the
following? - Answer- Pinpoint the vehicle location on a map

How can you help customers manage unexpected vehicle expenses? - Answer-
Recommend applying for the DrivePlus Mastercard

When should you help your customer get connected to their vehicle? - Answer- Before
they leave the dealership

Which Prepaid Maintenance Plan can be sold in the Service Lane? - Answer- Lube, oil
and filter change plans

, The ____________ delivers notifications to customers through their uconnect system,
increasing customer engagement and driving business to your sales and service
departments. - Answer- In-vehicle messaging system

FCA factory-trained technicians perform standard Express lane services on vehicles,
such as oil and filter change, tire rotation, fluid top and __________________. -
Answer- complimentary multi-point inspection

The focus of mopar customer care is __________________. - Answer- people

Which vehicle voice commands can customers use after linking their Uconnect system
to Alexa? - Answer- The amount of fuel left

Customers can use the ____________________ to locate dealerships, access featured
service coupons, contact Roadside Assistance and read their vehicle's owner's manual.
- Answer- Mopar/Brand Owner's app

Express Lane Service departments are backed by which brands? - Answer- NOT Mobil,
Mopar, Magneti Marelli

What situation presents the best opportunity to sell Mopar accessories? - Answer-
During a new vehicle sale

Which is NOT a place where customers can buy authentic Mopar accessories? -
Answer- Major auto parts retailers

When the customer is purchasing a new vehicle, which is NOT an example of using a
consultative method to introduce accessories? - Answer- Nudging the customer into a
lifestyle that a certain part or accessory may fit.

What can be an effective "silent seller," helping you sell accessories and parts? -
Answer- THE ACCESSORY DISPLAY

Where can customers register to view their vehicle's maintenance history and schedule
service visits? - Answer- Mopar.com

The Jeep Wrangler hardtop headliner fits better than aftermarket options.Which "FAB"
category does this statement fit? - Answer- Advantage

While suggesting Mopar accessories, your customer's body language indicates that
they are not interested. How should you proceed? - Answer- Back off and don't
pressure the customer.

Which of the following is NOT an appropriate way to introduce a customer to Mopar
accessories? - Answer- Through an aftermarket retailer

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Scholarsstudyguide. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $12.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

77254 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$12.49
  • (0)
  Add to cart