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SSME01WB - Mopar Customizing Essentials Exam Questions and Answers
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SSME01WB - Mopar Customizing Essentials Exam Questions and Answers
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SSME01WB - Mopar CustomizingEssentials Exam Questions and
Answers
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of
a customer who is an avid camper and off-roader? - Answers -Removable roof rack
What accessory is typically associated with the performance customer lifestyle? -
Answers -Cold air intake kit
Which can you use to show the off-road personalization options that could benefit a
Jeep 4xe buyer? - Answers -4xe Dream Card
What accessory is typically associated with the comfort and convenience customer
lifestyle? - Answers -Cargo bins
What does NOT indicate an off-road lifestyle for a customer? - Answers -Likes the latest
and greatest technology
Which is NOT a best practice for customer conversations? - Answers -Tell the customer
what you think is right for them.
Jim just bought his Ram 1500. After picking up on clues about his lifestyle, you suggest
accessories that might be useful to him. However, he makes it clear that he's not
interested at this time. Which best practice should you employ next? - Answers -Follow
up the day after delivery, and again a few months later to ask if there is anything you
can do to make his ownership experience more enjoyable.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? - Answers -So, how will you be using your Pacifica?
What is the best way to initiate an accessories sale to a Gladiator customer? - Answers
-Ask the customer questions to understand their interests, wants and needs.
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep
Cherokee, but wants to split up her payments. Which financing option is available to
her? - Answers -DrivePlus Mastercard
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