Which of the following leadership actions most clearly supports organizational transformation
toward total quality management?
1.Convening and chairing the Quality Council.
2.Changing the name of the quality department from QA to CQI.
3.Requiring all direct reports to attend an introductory course in TQM.
4.Hiring a customer service representative. - answer✔1.
In the healthcare field, the accountability of management is best measured by the:
1.Balance maintained between service quality and operational efficiency.
2.Results shown on the annual expense and income statement.
3.Balance maintained between physician satisfaction and patient needs.
4.Degree to which management's needs are met - answer✔1.
Consumer "report card" development and distribution has become a high priority for managed
care organizations because:
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