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OAM 330 Final Exam Questions With Correct Answers

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OAM 330 Final Exam Questions With Correct Answers What two dimensions of relationships are important in forming alliances? - answer- Trust - Rapport What are important considerations in group negotiations? - answer- Trustworthiness of key individuals - Binding agreement: collateral, written c...

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  • October 20, 2024
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  • OAM 330
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©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM



OAM 330 Final Exam Questions With
Correct Answers


What two dimensions of relationships are important in forming alliances? - answer✔- Trust


- Rapport


What are important considerations in group negotiations? - answer✔- Trustworthiness of key

individuals

- Binding agreement: collateral, written contract?

- Nonverbal cues

What did the eBay methods for encouraging removal of negative feedback show is effective? -

answer✔A short apology gained more removal of negative feedback than cash rebates.


Power derives not only from control of resources, but also from _______________________. -

answer✔the process


What is the definition of power? - answer✔The ability to make things happen or get things done

the way you want.


What are the bases of power and what do each mean? - answer✔Legitimate: position of authority

, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM


Referent: identification, admiration, respect

Expert: unique knowledge or skill

Reward: ability to give valued outcomes

Coercive: ability to punish or withhold rewards


What are the advantages of unequal power distribution? - answer✔- Can reduce conflict by

providing rules and criteria for decision-making




- Can increase efficiency by...

Facilitating coordination

Increasing motivation (to climb the hierarchy, at least among career-oriented employees)


What are the challenges of unequal power distribution? - answer✔- Induces resentment


- Can promote competition vs. cooperation

- People behave differently depending on their power position


What are ways to overcome problems with hierarchies? - answer✔- Reject self-serving

attributions and perceptions of deservingness




- Engage in perspective-taking

, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM


Consider how those low in power perceive the rules of the game

Are you motivating the desired behavior?




- Reduce inequalities

Status symbols


Outcomes depend on _________________ as much as $ - answer✔


Power is much more likely to be conferred to those who.... - answer✔- are well liked by others

(agreeable)

- are outgoing, energetic, fun, socially engaged (extroverted)

- act in the groups' interests


What are poor and good predictors of who rises to the top? - answer✔- Poor predictors: strength

and size

- Good predictors: ability to negotiate conflict, enforce group norms, fairly allocate resources


What are the two broad affects of power on social attention? - answer✔1) Decreased perspective

taking

2) Tendency to view others in instrumental terms

, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM


What are the consequences of diminished perspective taking as a result of power? - answer✔-

Reduced compassion

- Less social inhibition


Why are powerful people more action oriented? - answer✔Removes constraints


- Frees people from the influence of external forces

- Less deliberative

What should you look for in a potential ally when you're in a weak minority position? -

answer✔- Similarity (sympathy)


- Lack of conviction (mavericks)

- Dissatisfaction with the majority (periphery)

Jury (in 12 Angry Men): When should you seek a private vote and when should you seek a

public vote? - answer✔- When in the minority, private vote can encourage dissent


- When in the majority, public vote to discourage dissent.


Jury (in 12 Angry Men): How does the private vote change the discussion? - answer✔- Reduces

the pressure to conform

- Others more comfortable recognizing the minority's pitch


What is the PULL form of Interpersonal Influence? - answer✔Attracting

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