What does PSAP stand for?Public Safety Answering Point
How is professionalism defined?It is defined by who you are (inner
character), what you do (behavior exhibited), and how others perceive you
(image projected).
What does ethics imply?That it involves an individual's personal,
professi...
APCO PST Certification Exam
questions and answers
What does PSAP stand for?✔✔Public Safety Answering Point
How is professionalism defined?✔✔It is defined by who you are (inner
character), what you do (behavior exhibited), and how others perceive you
(image projected).
What does ethics imply?✔✔That it involves an individual's personal,
professional and organizational rules of conduct.
What does the chain of command define?✔✔The operational relationships
between TCs (telecommunicators), supervisors and managers.
What are the 3 primary disciplines of public safety communications?✔✔- Law
Enforcement Communications
- Fire Service Communications
- Emergency Medical Service Communications
What does the term vital services define?✔✔The primary functions or tasks of
public safety communications systems.
What are the functions of vital services?✔✔- Communication w/ the public
- Communication between members of the same agency
- Communication between public safety agencies
- Communication between public safety agencies and support services
, What is mutual aid?✔✔A process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may be in
danger of becoming overwhelmed in their response.
What is the difference between a policy and a procedure?✔✔- A policy is a
guide to thinking.
- A procedure is a guide to action.
What does the communications cycle entail? (hint: 6 componenets)✔✔-
Sender
- Receiver
- Message
- Medium
- Context
- Feedback
What does active listening involve?✔✔Demonstrating an interest and
understanding in what is being said through staying focused, asking questions,
listening for the main point and listening for the rationale behind what is being
said.
What is nonverbal attending?✔✔Physically signaling that you are listening.
Although TCs and callers are not face-to-face can TCs use nonverbal
attendings?✔✔Yes!
Can open-ended questions be answered with "yes" or "no"?✔✔No!
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