100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
CSAM Exam: Questions & Expert Verified Solutions (Rated A+) $11.99   Add to cart

Exam (elaborations)

CSAM Exam: Questions & Expert Verified Solutions (Rated A+)

 7 views  0 purchase
  • Course
  • CSAM
  • Institution
  • CSAM

CSAM Exam: Questions & Expert Verified Solutions (Rated A+)

Preview 2 out of 7  pages

  • October 20, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • CSAM
  • CSAM
avatar-seller
Studycafe
CSAM Exam: Questions & Expert Verified Solutions
(Rated A+)

What is IAITAM? Right Ans - International Association of Information
Technology Asset Management

What three Key Process Areas serve as the core foundation of the ITAM
program? Right Ans - 1) Program Management
2) Communication and Education Management
3) Policy Management

What are the two ways IT Asset Management is defined? Right Ans - 1)
Business core competency - serves everyone in an organization

2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation

What three aspects does ITAM manage? Right Ans - Financial, Contractual,
and Inventory

What is Program Management? Right Ans - set of processes required to
build, maintain and monitor the ITAM core competency

What is the main purpose of an ITAM program? Right Ans - To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization

What is the secondary purpose of an ITAM program? Right Ans - to market
the value of ITAM through informing and gathering cooperation

What are two main characteristics of ITAM as a program? Right Ans -
PERMANENT - not going away

Process-centric

What are policies? Right Ans - WHAT needs to be accomplished

, WHO the audience
WHY a policy is important

- the path of action determined as mandatory

What are procedures? Right Ans - HOW a task should be performed

Three goals of policy management Right Ans - 1) Effective implementation,
including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance

What is a needs analysis? Right Ans - ensuring that team member goals are
validated or contrasted against organizational requirements

Policy creation and validation Right Ans - Team is responsible for making
sure the policy fits the needs of the organization through validating the policy
internally

policy management - gaining support Right Ans - HR and legal departments
must enforce the policy and executive management must support the policy
for it to succeed

Policy management - review and update policy Right Ans - a policy must be
reviewed 2 months after implemented, and if it requires adjustment, it must
be re-evaluated 2 months later again

What three things do effective policies provide? Right Ans - 1) Controls to
behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement

What is knowledge sharing effective for? Right Ans - building respect and
trust amongst employees
encouraging mutual support and cooperation

What is the relationship triangle? Right Ans - Balancing scope, budget and
time

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Studycafe. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

77254 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$11.99
  • (0)
  Add to cart