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WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide Questions and Correct Answers the Latest Update and Recommended Version $12.49   Add to cart

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WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide Questions and Correct Answers the Latest Update and Recommended Version

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WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide Questions and Correct Answers the Latest Update and Recommended Version

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  • October 20, 2024
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  • 2024/2025
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  • WGU C215
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2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!


WGU C215 Operations Management -
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
Questions and Correct Answers the Latest
Update and Recommended Version
1. customer focus

2. continuous improvement

3. employee empowerment

4. use of quality tools

5. product design

6. process management

7. managing supplier quality

→ Total Quality Management (TQM) Philosophy


Basic function of Six Sigma. Measures the process potential and performance of processes.

The higher the range of Cpk, the improved is the ability of the process to complete its

necessities. Uses both the process variability and the process specifications to determine

whether the process is "capable."

→ Process Capability Index (Cpk)


A disciplined, data-driven approach and methodology for eliminating defects (driving toward

six standard deviations between the mean and the nearest specification limit) in any process -

from manufacturing to transactional and from product to service.



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→ Six Sigma


The theoretical maximum output of a system in a given period under ideal conditions.


→ Design Capacity


The capacity a firm expects to achieve given its current operating constraints.

→ Effective Capacity


proximity to customers, transportation, source of labor, community attitude, proximity to

suppliers, and many other factors.


→ Location Analysis


A type of process used to produce a large volume of a standardized product.

→ Line Processes


A type of process used to produce a small quantity of products in groups or batches based on

customer orders or specifications.

→ Batch Processes


A type of process used to make a one-at-a-time product exactly to customer specifications.


→ Project Processes


A type of process that operates continually to produce a high volume of a fully standardized

product.

→ Continuous Processes


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Longest task in the process.

→ Bottleneck


A type of automated system that combines the flexibility of intermittent operations with the

efficiency of continuous operations.


→ Flexible Manufacturing System (FMS)


A technique for monitoring the flow of jobs between work centers.

→ Output/Input Control


The net increase created during the transformation of inputs into final outputs.

→ Value-Added


Layouts that combine characteristics of process and product layouts.

→ Hybrid Layouts


Table that reflects opinions of managers with regard to the importance of having any two

departments close together.

→ Relationship Chart (REL)


The shortest distance between two locations using north-south and east-west movements.

→ Rectilinear Distance


Table that gives the number of trips or units of product moved between any pair of

departments.



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→ From-To Matrix


Schematic showing the placement of resources in a facility.


→ Block Plan


The average of the observation times for each of the work elements.

→ Mean Observed Times


The mean observed time multiplied by the performance rating factor by the frequency of

occurrence.


→ Normal Time


The length of time it should take a qualified worker using appropriate process and tools to

complete a specific job, allowing time for personal fatigue and unavoidable delays.

→ Standard Time


A philosophy designed to achieve high-volume production through elimination of waste and

continuous improvement. Based on a "pull" system rather than a "push" system. The three

elements are just-in-time manufacturing, total quality management, and respect for people.

→ Just-in-Time (JIT)


A card that specifies the exact quantity of product that needs to be produced.

→ Kanban card


A philosophy of neverending improvement.



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