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Leading and Managing in Nursing, 7th Edition Chapter 08: Communication and ConflictYoder-Wise: Questions and Correct Answers the Latest Update and Recommended Version$11.49
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Leading and Managing in Nursing, 7th Edition Chapter 08: Communication and ConflictYoder-Wise: Questions and Correct Answers the Latest Update and Recommended Version
A group of staff nurses is dissatisfied with the new ideas presented by the newly hired
nurse manager. The staff wants to keep their old procedures, and they resist the changes.
Conflict arises from:
a. group decision-making options.
b. perceptions of incompatibility.
c. increases in group c...
Leading and Managing in Nursing, 7th
Edition Chapter 08: Communication and
ConflictYoder-Wise: Questions and
Correct Answers the Latest Update and
Recommended Version
1. A group of staff nurses is dissatisfied with the new ideas presented by the newly hired
nurse manager. The staff wants to keep their old procedures, and they resist the changes.
Conflict arises from:
a. group decision-making options.
b. perceptions of incompatibility.
c. increases in group cohesiveness.
d. debates, negotiations, and compromises.
→ ANS: B
→ Conflict involves disagreement in values or beliefs within oneself or between people
that causes harm or has the potential to cause harm. Conflict may result from the
interaction of interdependent people who perceive incompatibility and the potential
for interference.
2. Two staff nurses are arguing about whose turn it is to work on the upcoming holiday. In
trying to resolve this conflict, the nurse manager understands that interpersonal conflict arises
when:
a. risk taking seems to be unavoidable.
b. people see events differently.
c. personal and professional priorities do not match.
d. the ways in which people should act do not match the ways in which they do act.
→ ANS: B
→ By definition, conflict involves a difference in perception between two or more
individuals.
3. The nurse manager is aware that conflict is occurring on her unit; however, she is focused on
preparing for a state health department visit, so she ignores the problem. What factor can
increase stress and escalate conflict?
a. The use of avoidance
b. An enhanced nursing work force
c. Accepting that some conflict is normal
d. Managing the effects of fatigue and error
→ ANS: A
→ Avoidance as a conflict-management style prolongs conflict and tends to escalate
conflict.
4. The nurse manager decides to use a mediator to help resolve the staff's conflict. A basic
strategy for truly addressing this conflict is to:
a. identify the conflicting facts.
b. be determined to resolve the conflict.
c. schedule a meeting time for resolution.
d. have a clear understanding of the differences between the parties in conflict.
→ ANS: D
→ It is important for each person in the conflict to clarify the conflict as "I see it" and how
"it makes me respond" before all the persons involved in the conflict can define the
conflict, develop a shared conceptualization, and resolve their differences.
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