WGU C215 Mid-term Exam Question and
Answers [100% Correct] 2024/2025
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What is operations management primarily concerned with?
**ANS** The management of systems or processes that create goods and/or provide services.
What is the difference between goods and services?
**AN...
What is operations management primarily concerned with?
**ANS** The management of systems or processes that create goods and/or provide services.
What is the difference between goods and services?
**ANS** Goods are tangible, while services are intangible.
Which of the following is NOT one of the primary functions of all organizations?
**ANS** Marketing, production/operations, and finance/accounting.
Which of the following is a characteristic of a system?
**ANS** A set of interrelated parts working together to achieve a common goal.
What is the definition of productivity?
**ANS** The ratio of outputs (goods and services) divided by the inputs (resources such as labor and
capital).
How does operations management impact the competitiveness of a business?
**ANS** It influences the cost, quality, flexibility, and delivery of products.
What are the three major business functions?
**ANS** Operations, finance, and marketing.
Which of the following is the goal of supply chain management?
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,**ANS** To synchronize supply and demand across the network of companies.
In which phase of the product life cycle is there the most rapid increase in demand?
**ANS** Growth.
Which type of layout groups similar machines and equipment together?
**ANS** Process layout.
What does capacity planning involve?
**ANS** Determining the output rate that can be achieved with current resources.
How do you define "forecasting" in the context of operations management?
**ANS** Predicting future events to improve decision-making.
Which type of forecast is used for short-term planning?
**ANS** Operational forecast.
What is aggregate planning?
**ANS** A process of developing, analyzing, and maintaining a preliminary, approximate schedule of the
overall operations of an organization.
What does the term "just-in-time" refer to in operations management?
**ANS** A strategy to improve a business’s return on investment by reducing in-process inventory and
associated carrying costs.
Which of the following best describes "lean production"?
**ANS** A system focused on minimizing waste and maximizing productivity.
What is the primary objective of quality control?
2
,**ANS** To ensure that the product or service meets or exceeds customer expectations.
Which method is used to monitor the quality of manufacturing processes?
**ANS** Statistical process control.
What is Total Quality Management (TQM)?
**ANS** A management approach for long-term success through customer satisfaction.
What is Six Sigma primarily concerned with?
**ANS** Reducing defects and improving process quality.
Which of the following is an essential feature of project management?
**ANS** Planning, scheduling, and controlling activities to meet project objectives.
What is the critical path in project management?
**ANS** The sequence of activities that determines the earliest time a project can be completed.
What does the Economic Order Quantity (EOQ) model aim to minimize?
**ANS** The total cost of ordering and holding inventory.
What is the main purpose of inventory management?
**ANS** To balance the costs associated with holding inventory against the benefits of having inventory
available.
What is the bullwhip effect in supply chain management?
**ANS** The phenomenon where small changes in consumer demand cause increasingly larger
fluctuations in orders upstream in the supply chain.
Which of the following best describes outsourcing?
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, **ANS** The transfer of a business function to an external service provider.
What is capacity utilization?
**ANS** The percentage of a company’s total capacity that is actually being used.
What is the goal of production planning?
**ANS** To ensure that production meets customer demands while minimizing costs.
Which scheduling technique focuses on the most critical tasks to prevent delays?
**ANS** Critical path method (CPM).
What is meant by "flexibility" in operations strategy?
**ANS** The ability to adapt to changes in volume, mix, or production processes.
Which of the following is a quantitative forecasting technique?
**ANS** Time series analysis.
What is the purpose of a control chart in quality control?
**ANS** To monitor process variation and detect any out-of-control conditions.
Which phase of the product life cycle typically has the lowest production costs per unit?
**ANS** Maturity.
What is meant by "demand forecasting"?
**ANS** Predicting the quantity of a product or service that will be required by customers.
What is process improvement?
**ANS** The proactive task of identifying, analyzing, and improving upon existing business processes to
optimize performance.
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