WGU OB C715 Chapter 6 Keywords
perception - ANS A process by which individuals organize and interpret their sensory
impressions to give meaning to their environment.
attribution theory - ANS An attempt to explain the ways we judge people differently, depending
on the meaning we attribute to a behavior, such as determining whether an individual's behavior
is internally or externally caused.
fundamental attribution error - ANS The tendency to underestimate the influence of external
factors and overestimate the influence of internal factors when making judgments about the
behavior of others.
self-serving bias - ANS The tendency for individuals to attribute their own successes to internal
factors and put the blame for failures on external factors.
selective perception - ANS The tendency to choose to interpret what one sees based on one's
interests, background, experience, and attitudes.
halo effect - ANS The tendency to draw a positive general impression about an individual based
on a single characteristic.
horns effect - ANS The tendency to draw a negative general impression about an individual
based on a single characteristic.
contrast effect - ANS Evaluation of a person's characteristics that is affected by comparisons
with other people recently encountered who rank higher or lower on the same characteristics.
stereotyping - ANS Judging someone based on one's perception of the group to which that
person belongs
self-fulfilling prophecy - ANS A situation in which a person inaccurately perceives a second
person and the resulting expectations cause the second person to behave in ways consistent
with the original perception.
What are the three factors for the attribution theory? - ANS Distinctiveness, Consensus, and
Consistency.
decisions - ANS Choices made from among two or more alternatives.
problem - ANS A discrepancy between the current state of affairs and some desired state.
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