BUSM 10 FINAL Questions With Solutions
The______ phase of the Six Sigma DMAIC process focuses on how to maintain the
improvements, which includes putting tools in place to ensure that the key variables remain
within the maximum acceptable ranges under the modified process. control
Competitive...
The______ phase of the Six Sigma DMAIC process focuses on how to maintain the
improvements, which includes putting tools in place to ensure that the key variables remain
within the maximum acceptable ranges under the modified process. control
Competitive bench-marking evaluates processes or business functions against the best
companies, regardless of their industry. False
_______ is the first step in building the house of quality. Identifying customer attributes
The most important ingredient for continuous improvement is an appropriate organizational
culture. True
The roof of the House of Quality shows the interrelationships between the voice of the customer
and the technical features. False
A process owner might be an individual, a team, a department, or some cross-functional group.
True
, BUSM 10 FINAL Questions With Solutions
The Deming cycle is composed of four stages: Design, Measure, Analyze, and Control.
False
A kaizen event (Blitz) is a slow process in which a team or a department uses its resources into
an improvement project over a long time period. False
When creating a House of Quality, technical features are the translation of the voice of the
customer into technical language. True
A _________ is an intense and rapid improvement process in which a team or a department
throws all its resources into an improvement project over a short time period. kaizen blitz
Process control applies only to manufacturing units and not to the service sector. False
In a Pareto distribution, the characteristics are ordered: from largest frequency to smallest
Mass customization refers to providing personalized, custom-designed products to meet
individual customer preferences at prices comparable to mass-produced items. True
, BUSM 10 FINAL Questions With Solutions
One of the most useful tool for identifying the causes of problems is an Ishikawa diagram.
True
Lean thinking can only be applied to manufacturing environments. False
A Pareto diagram is often used to analyze the attribute data collected in check sheets. True
In the PDCA cycle, designing the product takes place in the ______ stage. Plan
_______ is a set of matrices used to relate the voice of the customer to technical features and
production planning and control requirements. House of Quality
With respect to designing quality goods and services, DFMEA, stands for _______ .
design failure mode and effects analysis
In the control chart used in the statistical process control methodology, the sample values will
fall within upper control limit (UCL) and the lower control limit (LCL) if the process is affected
only by______ cause of variation. common
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