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12/3/2024 11:27AM
MHA 702 Exam 1 Questions With Correct
Answers
Perceived within organization: clerical model, counseling model, industrial model, control
model, consulting model - answer✔traditional HR models
paperwork based - answer✔clerical model
supporting employee growth; reacting to the environment not promoting it, provide resource,
stress training and development, advocate for employees; **common in Healthcare -
answer✔Counseling model
requires unions; HR guided by contracts; activities and procedures are specified by contract,
facilitates meetings, not much flexibility - answer✔Industrial Model
HR part of main staff; Japanese taught model; uncommon in America, HR has substantial power,
bureaucratic (common Japanese) - answer✔Control Model
HR seen as "expert resources"; functions are "consultive" **common in large orgs, doing what
you ask them to do - answer✔Consulting Model
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12/3/2024 11:27AM
Based on Perception within organization, describe what they see - answer✔Traditional HR
Models are based upon
functions HR performs for org, org goals, how HR performs and functions: alternative clerical,
legal, financial, managerial, humanistic, behavioral science - answer✔alternative HR models
Acquire data, maintain records, file reports (HR is seen as passive and relatively weak) -
answer✔Alternative Clerical Model
compliance to law and regulations, most common in unionized, HR viewed as bureaucratic,
intrusive, obstructive, max attention to compliance w/law - answer✔Legal Model
HR well-versed in finances; focused on money, not how they treat people; *places finances over
employee relations, this is a hazard because they are always looking at money not how we treat
people - answer✔Financial Model
Same goals as line MANAGERS. HR is "de-centralized", everyone interprets same guidelines
differently, no central core, inconsistency in application of HR practices - answer✔Managerial
Model
higher quality of work, enhancing work life balance of individuals, **common for more
professionals, education, sophisticated. Promotes human value and potential -
answer✔Humanistic Model
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12/3/2024 11:27AM
managers and employees=more sophisticated; using social psych to drive HR; employee
incentive programs; using psych data; humanism with scientific support - answer✔Behavioral
Science Model
Organizational, Operational, Functional...how they actually function, functions of HR
performance for org, org goals and mission, - answer✔Alternative HR Models are based on -
blank-
perception and org goals. traditional models and alternative models. - answer✔bigger orgs will
have the HR department structured by _____
Technological (past 15-20 yrs)
Financial (Decreased reimbursement)
Social- (what society expects of HC orgs) - answer✔Three Significant Changes Facing
Healthcare Orgs
"down-sizing, retrenchment; focus is desired outcome, not the current situation" what is the
outcome we want and how can we re-engineer everything most effectively and efficiently to get
that outcome.
**HR is often affected by staff reductions driven by reengineering programs - answer✔Define
Re-Engineering
when HR loses their specialists to Re-Engineering - answer✔Define "Flattening"
