HCAD 301 Final Exam Questions With Verified Answers.
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Course
HCAD 301
Institution
HCAD 301
HCAD 301 Final Exam Questions With
Verified Answers.
Quality: The Cathy Bergland Definition - answer1. Figure out what you resident/customer
wants.
2. Do everything you can to meet/exceed their wants/expectations.
3. Continuously improve everthing you do.
Quality Definition - answerInvolves m...
HCAD 301 Final Exam Questions With
Verified Answers.
Quality: The Cathy Bergland Definition - answer✔1. Figure out what you resident/customer
wants.
2. Do everything you can to meet/exceed their wants/expectations.
3. Continuously improve everthing you do.
Quality Definition - answer✔Involves meeting/exceeding customer expectations.
Is Dynamic
Can be improved.
Value - answer✔The relative measure that dsecribes a product's or service's worth, usefulness, or
importance to the customers/consumers of that product/service.
Donabedian Model - answer✔Structure - Process - Outcomes
Quality Assurance - answer✔the process of meeting quality standards and assuring that care
reachesan acceptable level.
Performance Improvement - answer✔continuously analyzing your performance and developing
systematic efforts to improve it; also known as quality improvement.
QAPI - answer✔An initiative that goes beyond the current Quality Assessment and Assurance
provisions, and aims to significantly expand the intensity and scope of current activities in order
to not only correct quality deficiencies (quality assurance), but also to put practices in place to
monitor all nursing home care and services to continuously imrpove performance.
ALDI - answer✔Use these when evaluating and scoring a process. Four Dimensions:
Approach
Deployment
Learning
Integration
Approach - answer✔the effectiveness of methods used to accomplish the required processes.
Deployment - answer✔the extent to which the approach is applied consistently and used by all
appropriate work units.
Learning - answer✔refining the approach through cycles of evaluation and imrpovement leading
to innovation.
Integration - answer✔the extent to which the approach is aligned with other appropriate elements
of the performance excellence system.
ALDI: A - answer✔Approach
ALDI: L - answer✔Learning
ALDI: D - answer✔Deployment
ALDI: I - answer✔Integration
Baldridge Strengths - answer✔Doing what the criteria require
Baldridge Opportunities for Improvement - answer✔Not doing what the criteria require.
Total Quality Managment (TQM) - answer✔Grounded on three principles:
A focus on customers
Participation and teamwork
Continuous improvement
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