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TEST BANK FOR Operations and Supply Chain Management ISE 17th Edition by F. Robert Jacobs & Richard Chase , ISBN: 9781266271007 Chapter 1-22 |Complete Verified Newest Version| Guide A+$17.99
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TEST BANK FOR Operations and Supply Chain Management ISE 17th Edition by F. Robert Jacobs & Richard Chase , ISBN: 9781266271007 Chapter 1-22 |Complete Verified Newest Version| Guide A+
Test Bank For Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2024), Chapters 1 - 22, Complete Verified Newest Version Test Bank For Operations and Supply Chain Management 17th Edition Pdf Chapters Download Test Bank For Operations and Supply Chain Management 17th Edition...
Chapter 9: Service Processes
O
Chapter 10: Waiting Line Analysis and Simulation
FD
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
O
Chapter 14: Lean Supply Chains
C
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP
Chapter 18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Work center Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
PR
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
O
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
FD
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
O
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
C
3. A worker can be efficient without being effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
These are different things.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
, 4. A process can be effective without being efficient.
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
though, means minimizing the amount of time customers need to wait in line.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
and deliver the firm's primary products and services.
TRUE
PR
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
deliver the firm's primary products and services.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
O
Topic: What Is Operations and Supply Chain Management?
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
FD
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
AACSB: Analytical Thinking
Blooms: Remember
O
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
C
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
between the two goals.
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
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