NCEA Level 3 Business Studies Exam Questions and Answers 100% Solved
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Course
NCEA
Institution
NCEA
NCEA Level 3 Business Studies Exam
Questions and Answers 100% Solved
Quality - Quality is about meeting the needs and expectations of
customers. Customers want quality that is appropriate to the price that they
are prepared to pay and the level of competition in the market.
Aspects of Quality ...
Lower unit costs because of less waste and rejected output
Fewer customer complaints (& more satisfied customers)
Potentially higher selling prices (less need to discount)
Poor Quality Examples - ✔✔Product fails - e.g. a breakdown or unexpected
wear and tear
Product does not perform as promised (or what the customer thought was
promised!)
Product is delivered late
Poor instructions/directions for use make using the product difficult or
frustrating
Unresponsive customer service
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