Exam (elaborations)
IAED EMERGENCY TELECOMMUNICATOR CERTIFICATION EXAM
- Course
- Institution
IAED EMERGENCY TELECOMMUNICATOR CERTIFICATION EXAM
[Show more]
Content preview
IAED EMERGENCY TELECOMMUNICATORCERTIFICATION EXAM
1. What does the acronym TDD stand for? - Answers-Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should
first: - Answers-Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - Answers-Protocol
4. In this course, the "Three P's" refer to: - Answers-Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important
framework for: - Answers-maintaining command, managing resources, adn coordinating
efforts
6. In regard to legal negligence, causation is proven when: - Answers-a direct link
between the breach of duty and the identified injury or damage is established
14. When an ETC is having trouble communicating with a caller who primarily speaks a
foreign language, the ETC should: - Answers-obtain foreign launguage support, if
available
15. When communicating with a caller suffering from hallucinations or delusions, you
should challenge the caller's false assertions and beliefs. T/F - Answers-False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue
incident? - Answers-Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: - Answers-yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress?
- Answers-Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - Answers-exhaustion (or inability to function normally)
resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a
person normal response to a traumatic event does not fade over the course of a few
days or weeks? - Answers-Post-Traumatic Stress Disorder (PTSD)
, 21. Post-Dispatch Instructions (PDI's) are: - Answers-basic-level instructions given to
the caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected calls in
order to: - Answers-compare each calltakers performance with specific protocol and
customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the
reported event is the: - Answers-the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. T/F - Answers-True
7. What is an example of a trauma incident? - Answers-a burned patient
8. An incident requiring HAZMAT response involves: - Answers-the release or escape of
hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is
commonly called? - Answers-a channel
10. When possible emergency tele-communicators should always ask the caller for
permission before providing dispatch life support (DLS) instructions. T/F - Answers-
False
11. What does the acronym CAD stand for? - Answers-Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - Answers-how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual
response time. - Answers-False
25. When a caller is having difficulty understanding you over the phone, speaking louder
is generally more helpful than speaking slower. T/F - Answers-False
26. The international Academics of Emergency Dispatch (IAED) recognized the
emergency telecommunicator as the first Incident Commander (IC) under the Incident
Command System (ICS). T/F - Answers-False
27. Which of the following lists contain the Four Hallmarks of Distress? - Answers-
persistent feeling of fatigue, loss of motivation, negativity, and persistent cynicism
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now