Human Resources - Test - Chapters 1-4 Study Guide with Complete Solutions
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Course
Human resource manager
Institution
Human Resource Manager
Human Resources - Test - Chapters 1-4
Study Guide with Complete Solutions
Corporate Social Responsibility - Answer-The responsibility of the firm to act in the best
interests of the people and communities affected by its activities.
Downsizing - Answer-Planned elimination of jobs.
Employee Lea...
Knowledge Workers - Answer✔✔-Workers whose responsibilities extend beyond the physical
execution of work to include planning, decision-making, and problem-solving.
Managing Diversity - Answer✔✔-Being aware of characteristics common to employees, while
also managing employees as individuals.
Offshoring - Answer✔✔-The business practice of sending jobs to other countries.
Outsourcing - Answer✔✔-Contracting outside the organization to have work done that formerly
was done by internal employees.
Proactive Change - Answer✔✔-Change initiated to take advantage of targeted opportunities.
Reactive Change - Answer✔✔-Change that occurs after external forces have already affected
performances.
Reengineering - Answer✔✔-Fundamental rethinking and radical redesign of business processes
to achieve dramatic improvements in costs, quality, service, and speed.
Six Sigma - Answer✔✔-A process used to translate customer needs into a set of optimal tasks
that are performed in concert with one another.
Total Quality Management (TQM) - Answer✔✔-A set of principles and practices whose core
ideas include understanding customer needs, doing things right the first time, and striving for
continuous improvement.
Balanced Scorecard (BSC) - Answer✔✔-A measurement framework that helps managers
translate strategic goals into operational objectives.
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