CMN 003V EXAM #1 Study Guide
active listening - Answer-a person's willingness and ability to hear and understand
channel - Answer-the means by which a message is communicated; a type of pathway
cognitive complexity - Answer-ability to consider a variety of explanations and understand a
given si...
implicit rules - Answer✔✔-rules that almost everyone in a certain social group knows and
follows even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - Answer✔✔-consist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - Answer✔✔-structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer✔✔-among peers/colleagues with relatively equal
positions
message - Answer✔✔-verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer✔✔-communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - Answer✔✔-anything that interferes with a receivers ability to understand the message;
physical, psychological, physiological
nonverbal communication - Answer✔✔-includes behaviors and characteristics that convey
meaning without the use of words
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