COMPLETE TEST BANK: Consumer Behaviour: Buying, Having, and Being, Seventh Canadian Edition (7th Edition) latest Update.
TEST BANK For Consumer Behaviour: Buying, Having, and Being, Canadian Edition, 9th Edition, 2024 by Michael R. Solomon, Verified Chapters 1 - 15, Complete solution |Guide A+.
TEST BANK For Consumer Behaviour: Buying, Having, and Being, Canadian Edition, 9th Edition, 2024 by Michael R. Solomon, Verified Chapters 1 - 15, Complete solution |Guide A+.
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CONSUMER BEHAVIOUR 7TH CANDAIN EDITION BY MICHAEL
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TEST BANK FOR CONSUMER BEHAVIOUR 7TH CANDAIN
EDITION BY MICHAEL SOLOMON, KATHERINE WHITE,
DARREN W. DAHL A+
Chapter 1 An Introduction to Consumer Behaviour
1) In studying consumers like Gail, a college student, marketers often find it useful to learn
their interests in music or clothing, how they spend their leisure time, and even their attitudes
about social issues, to be able to categorize consumers according to their lifestyles. This sort of
information is called:
A) core values.
B) psychographics.
C) configurations.
D) physiognomies. Answer: B
Type: MC Page Ref: 5 Skill: Application
Objective: L1-01 Understand that consumer behaviour is a process.
2) The study of the processes involved when individuals or groups select, purchase, use, or
dispose of products, services, ideas, or experiences to satisfy needs and desires is called:
A) market segmentation.
B) relationship marketing.
C) market research.
D) consumer behaviour.
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Answer: D
Type: MC Page Ref: 3 Skill: Concept
Objective: L1-01 Understand that consumer behaviour is a process.
3) Tina, a supervisor of displays for Sears Canada, knows that attractive displays can
generate additional sales of particular items. From a marketer's perspective, this is:
A) a purchase issue.
B) a postpurchase issue.
C) merchandising complexity.
D) a loss leader.
Answer: A
Type: MC Page Ref: 3 Skill: Application
Objective: L1-01 Understand that consumer behaviour is a process.
4) John is the vice president of marketing for a local tour guide company. He is concerned
that his customers are not recommending his company to their friends. For John, this problem is
a:
A) purchase issue.
B) demographic problem.
C) prepurchase issue.
D) postpurchase issue. Answer: D
Type: MC Page Ref: 3 Skill: Application
Objective: L1-01 Understand that consumer behaviour is a process.
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5) The expanded view of the exchange that includes the issues that influence the consumer
before, during, and after a purchase is called:
A) the value.
B) the strategic focus.
C) the pre-sell strategy.
D) the consumption process. Answer: D
Type: MC Page Ref: 3 Skill: Concept
Objective: L1-01 Understand that consumer behaviour is a process.
6) Consumer behaviour as a discipline deals mainly with what happens at the point of
purchase. Answer: FALSE
Type: TF Page Ref: 3 Skill: Concept
Objective: L1-01 Understand that consumer behaviour is a process.
7) The expanded view of consumer behaviour recognizes that the consumption process
includes issues that influence consumers before, during, and after a purchase is made.
Answer: TRUE
Type: TF Page Ref: 3 Skill: Concept
Objective: L1-01 Understand that consumer behaviour is a process.
8) List the three stages of the consumption process, indicating for each stage some of the
issues of concern to the consumer as well as to the marketer.
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Answer: Pre-purchase stage:
Consumer concerns: How does the consumer decide if a product is needed? What are the best
sources for information to learn more about alternative choices?
Marketers' concerns: How are consumer attitudes formed or changed? What cues do consumers
use to infer which products are superior to others?
Purchase stage:
Consumer concerns: Is acquiring a product a stressful or pleasant experience? What does the
purchase say about the consumer?
Marketers' concerns: How do situational factors, such as time pressure or store displays, affect
the consumer's purchase decisions?
Post-purchase stage:
Consumer concerns: Does the product provide pleasure or perform its intended function? How is
the product eventually disposed of, and what are the environmental consequences of this action?
Marketers' concerns: What determines whether a consumer will be satisfied with a product and
buy it again? Does this person tell others about his/her experience with the product and affect
their purchase decisions?
Type: ES Page Ref: 3 Skill: Concept
Objective: L1-01 Understand that consumer behaviour is a process.
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