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BIGGBY Training Test
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BIGGBY Training Test
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BIGGBY TRAINING TEST QUESTIONSAND VERIFIED ANSWERS 100%
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tSelect the correct version of P of PERC - Perception by customers that we respect their time and move
them as quickly as possible.
Select the correct version of E of PERC - Every customer leave the store in a better mood than when the
customer arrived.
Select the correct version of R of PERC - Recognize each customer as an individual.
Select the correct version of C of PERC - Consistently produce a high quality beverage
Select the correct version of the mission statement - Create on new BIGGBY COFFEEE fanatic per say, per
store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - Greet customers within 3 steps of the door;
Thank customers for their patience when service is slow
Which pair of procedure most directly affect E of PERC - Run laps every 15 minutes; Engage customers
with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - Learn customers' names, drinks, and stories;
Make suggestions to customers who don't know what to order
Which pair of procedures most directly affect C of PERC - Never serve lattes with more than 1/2" of
foam; Use exact measurements when preparing drinks - don't guess
, Select the correct version of our Cultural Values - Make friends. Have fun. Be yourself. Share great coffee.
Which of the following appearance and uniform policies are NOT related to safety or sanitation - Our
tattoo and hair color policy
How and why do we wear an apron - Worn over the neck and tied securely; It is a barrier that protects
the food and equipment from any germs that may be on our clothing
What does FIFO stand for? Which products do we use FIFO on - First in, First out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should dishes be submerged
- 150/200 ppm and above; 1 minute
What is the Five minute rule - All equipment and products must be available five minutes
before open, and until five minutes after close
When a customer orders an iced coffee, the inside the store Cashier must ask if they want room for
cream and sugar - False
Define the term fair trade coffee, and which of our coffees are fair traide - Farmers organize as
cooperatives are paid fairly for their beans, French Roast
Define the term 'organic coffee' and which of our coffees are organic? - Coffee that is grown without
pesticides; French Roast
What are the two biggest enemies of coffee - Moisture and Air
You can save time during the morning rush by grinding the coffee ahead of time - False
What is the roast for BIGGBY best blend - Medium Dark
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