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Verizon Fios Product Knowledge Exam 41 Questions with Verified Answers,100% CORRECT
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Verizon Fios Product Knowledge Exam 41 Questions with Verified Answers
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Verizon Fios Product Knowledge Exam 41 Questions withVerified Answers
What is Verizon Fios reliability? - CORRECT ANSWER Verizon Fios has 99.9% of
reliability.
What is VoIP (Voice over Internet Protocol) - CORRECT ANSWER A technology in
which a broadband Internet connection is used to place telephone.
What is BDV - CORRECT ANSWER Business Digital Voice provides customers the
flexibility to manage their own communications. It makes sure their customers
can always reach them but you can also customize the features they do want.
Mobile App - CORRECT ANSWER You can use a mobile device to take your
business with you on the road
Business's name comes up on the caller ID
Premium lines allow instant messaging and video conferencing
Auto Attendant - CORRECT ANSWER A system that allows callers to use
automated menus to navigate to specific areas of your company.
Music On Hold - CORRECT ANSWER You can put other things than just music such
ass record hours, location or special offers
You can customize it as much as you want
Shared Call Appearance - CORRECT ANSWER Ability to share the same telephone
number up to 35 devices
Allows you to sync call activity to whatever device is on hand
Each device must have their own number to directly receive calls or transfers
Business Continuity - CORRECT ANSWER Business lines remain accessible even if
you lose power
You can forward calls to your preferred number
, Station numbers - CORRECT ANSWER These are telephone numbers a customer
needs working at the business location
It can ring to all or just one physical device this is including IP phone, ATA, mobile
device or tablet/laptop
They ring just like a plain old telephone number.
These do not include the three Feature Numbers the system automatically adds
to every BDV order
Feature Number - CORRECT ANSWER These are called either by the business
customers to reach the business, or for the business to access their voicemail.
Auto Attendant, Hunting, and Voicemail can only be accessed by their assigned
feature number
Auto Attendant is when, it triggers a recording for an upcoming caller, If the caller
presses the number the call is forwarded to a pre-programmed phone number,
which could be an IP phone number, a mobile number or any other number
assigned to the customer
Hunting Group is a telephone number that starts the hunt sequence and triggers
the first telephone number in the hunt group
Voice Mail is where you can retrieve messages from anywhere by using this
unique number at the BDV customer account level, Voice mail is atomically added
to every IP phone number.
Why Fios? - CORRECT ANSWER Delivers 100% fiber-optics straight to your small
business
Fiber optic internet provide 99.9% network reliability Customers get upload
speeds as fast as their download speeds (only provider to do so)
Tech Team - CORRECT ANSWER This is a one stop shop for customer's technical
support needs. It's a cost effective and simple-to-use product that helps our
customers save money on technical support for an unlimited number of hardware
devices. It has click to chat, click to talk, live video and remote access support
available. One site support is not available.
Business Internet Secure (BIS) - CORRECT ANSWER This is specially designed for
small businesses, it protects customers from potential security incidents outside
of the Fios network. Not only does it provide device security, it provides
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