911 Dispatcher test Questions and
Answers
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the
most appropriate fire/rescue call classification for this case? - Answer-Structure fire
An alert first-party caller reports that he doesn't feel well. He expl...
Interagency communication (interoperability) tends to be inefficient and ineffective: -
Answer✔✔-Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is: - Answer✔✔-stress
If a responder or field unit needs additional resources at the scene, who would typically be
responsible for locating, notifying, and coordinating those additional resources? - Answer✔✔-
Emergency Telecommunicator
Which of the following best describes the difference between eustress and distress? -
Answer✔✔-Eustress is positive and motivating. Distress is negative and disabling
For the caller, the perceived response time is often longer than the actual response time. -
Answer✔✔-True
An effective quality improvement program includes random case review, private individual
feedback, open shift/agency feedback, and: - Answer✔✔-Continuing dispatch education (CDE)
In some emergency communications centers, the responsibilities of calltaking and dispatching
are distinct roles performed by separate individuals. - Answer✔✔-True
A caller reports a strange person hanging around the neighborhood. What is the most
appropriate law enforcement/police call classification for this case? - Answer✔✔-Suspicious /
Wanted (Person, Circumstances, Vehicle)
When an ETC is having trouble communicating with a caller who primarily speaks a foregin
language, the ETC should: - Answer✔✔-Obtain foreign language support, if available
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