NECI 911 Dispatch Certificate Test Study
Guide
Code of Ethics - Answer-Set boundaries before any unwanted events occur
Values - Answer-Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - Answer-Continuous improvement, caller satisfaction, employee
developm...
9-1-1 Standard of Care - Answer✔✔-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Answer✔✔-Failure to exercise the degree of care considered reasonable (under
the circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - Answer✔✔-Carelessness, forgetfulness, and attentive, indifferent,
and lax
True or False: intent to harm is not required to prove negligence - Answer✔✔-True
Four Components of Negligence - Answer✔✔-1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Answer✔✔-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or
other laws, ordinances, rules or regulations
Three types of law - Answer✔✔-1. Constitutional
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