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ISDS 351 Midterm #1 questions well answered to pass
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ISDS 351 Midterm #1 questions well answered to pass
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ISDS 351 Midterm #1Information Technology (IT) - correct answer ✔✔Includes all tools that capture, store, process, exchange,
and use information.
IT infrastructure - correct answer ✔✔an organization's defined set of IT hardware, software, and
networks.
Information systems - correct answer ✔✔An org's IT infrastructure must be integrated with employees
and procedures to build operate and support these that enable a firm to meet fundamental objectives,
such as increasing revenue, reducing costs, improving decision making, embracing customer
relationships, and speeding up its products' time to market
Personal IT - correct answer ✔✔includes information systems that improve the productivity of individual
users in performing stand-alone tasks
Decision Support System (DSS) - correct answer ✔✔employs analytic models to help users gain insights
into a problem situation, examine alternative solutions, and recommend an appropriate course of action
Online learning systems - correct answer ✔✔encompass a number of computer-enhanced learning
techniques, including computer-based simulations, multimedia DVDs, Web-based learning materials,
hypermedia, podcasts, and Webcasts
Group IT - correct answer ✔✔Includes information systems that improve communications and support
collaboration among members of a workgroup.
Exs include the use of Web conferencing, wikis, and electronic corporate directories
Web Conferencing - correct answer ✔✔uses IT to conduct meetings or presentations in which
participants are connected via internet
, Enterprise IT - correct answer ✔✔information systems that organizations use to define structured
interactions among their own employees and/or with external customers, suppliers, gov't agencies &
other business partners
Transaction Processing System (TPS) - correct answer ✔✔captures data from company transactions and
other key events, and then updates the firms' records, which are maintained in electronic files or
databases
Enterprise Resource Planning (ERP) - correct answer ✔✔system that support supply chain processes,
such as order processing, demand planning, inventory management, and purchasing
Customer Relationship Management (CRM) - correct answer ✔✔systems that support sales, marketing
and customer service processes
Product life cycle management (PLM) - correct answer ✔✔systems that support the processes
associated with the various phases of the life cycle of a product, including sales and marketing, research
and development, concept development, product design, prototyping and typing, manufacturing process
design, product retirement and replacement
Enterprise systems - correct answer ✔✔support their operation and planning functions and to enable
the sharing of information across all business functions and all levels of management
Interorganizational information systems - correct answer ✔✔support the flow of data among different
organizations to achieve shared goals
ex: some organizations need to share data for purchase orders, invoices, and payments along with
information about common suppliers and financial institutions
Change Management Continuum Model - correct answer ✔✔- describes key activities that are needed
to build commitment for change
- Inform: Stages = Contact. Awareness, Understanding
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