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MindTap Quizzes with questions and answers (download to pass)
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MindTap Quizzes with questions and answers (download to pass)
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MindTap Quizzes withquestions and answers
(download to pass)
Communication - answer Strong _____ skills are necessary for job
placement, performance, career advancement, and organizational success.
Writing skills are more important today than ever. - answer Which
statement about writing skills in today's workplace is most accurate?
Identifying the challenge or issue and gathering information - answer
The first step in the three-step plan for effective problem solving involves:
Employees must be wary of their online presence and manage and guard
their reputations - answer Which statement about employees in today's
workplace is most accurate?
Written and oral communication - answer In a tough employment market,
job seekers need to meet the employer's expectations for skills and
attributes. Which of the following skill sets i most demanded by
employers?
Reduced global competition - answer Which of the following is not a
trend in today's workplace?
To collect information - answer What is one reason today's companies use
communication technologies?
20 - answer Telecommuting employees now represent ______ percent of
the workforce, and this number increases annually.
,To entertain - answer Which of the following is not a function of most
business communications?
E-mails - answer When internal communication must be written, you will
probably use ________
Face-to-face conversation - answer Which communication channel
represents the richest communication medium and also produces the
highest degree of probable communication effectiveness?
A supervisor sends a memo to all division employees detailing the newest
procedure for submitting expense account reports. - answer Which of the
following is an example of downward communication?
Abiding by the law - answer The six goals of ethical business
communicators are _______, telling the truth, labeling opinions, being
objective, communicating clearly, using inclusive language, and giving
credit.
Doctrine-of-Relative-Filth Trap - answer When individuals justify their
unethical behavior by comparing themselves to the worse behavior of
others, they are displaying what kind of ethical trap?
A trusted advisor would agree - answer Before responding to an ethical
dilemma, you should ask yourself (a) whether the action you are
considering is legal, (b) how you would look at the problem if you were on
the opposite side, (c) whether you can think of alternative solutions, (d)
how you would feel if your friends and family learned of your action, and
(e) whether _________
Following proper business etiquette when speaking with a customer -
answer Which of the following is the best example of a soft skill?
Increased market shares - answer Which of the following is not a reason
why companies rely on teams to conduct business?
, Poorly functioning teams avoid conflict. - answer Which statement about
teams is most accurate?
The topic can't wait - answer A meeting should be called only if the topic
is important, the topic requires an exchange of ideas, and ________
Reducing employee fatigue - answer Saving travel costs and _______ are
significant reasons for virtual meeting displacing business travel.
Web conferencing - answer _________ allows collaborators to access an
online virtual meeting room where they can present PowerPoint slides,
share files, demonstrate products, and interact with participants in real
time.
25 - answer Most people listen at _____ percent efficiency
Show interest by leaning forward and striving for good eye contact -
answer When listening to your superior on the job, ________
Paraphrase a speaker's message - answer To improve your listening
efficiency, you should:
Effective communicators make certain that their nonverbal messages
reinforce their spoken words and their goals - answer Which statement
about nonverbal communication is most accurate?
4 to 12 feet - answer Social interaction involves four space zones. The
category of distance that defines the social zone is
Stare at others when she is communication with them to demonstrate her
attentiveness and respect - answer Coua has just started a new job. To
ensure that she sends positive nonverbal signals in the workplace, Coua
should do all of the following except
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