Verbal communication involves using speech to exchange information with others. - answer-True
If you want to receive an immediate answer, it is recommended that you use written communication. - answer-False
Don't use impersonal communication media such as e-mail for sensitive messages. - answ...
OGL 340: The Language of Organizations
Module 1
Verbal communication involves using speech to exchange information with others. - answer-
True
If you want to receive an immediate answer, it is recommended that you use written
communication. - answer-False
Don't use impersonal communication media such as e-mail for sensitive messages. - answer-
True
____________________ is the ability to act or speak in a way that maintains good relations with
others or avoids giving offense. - answer-Tact
tact
Meetings, interviews, conferences, speeches, and phone calls are forms of ____
communication. - answer-Verbal
In verbal communication, the average adult can best understand language at a ____ reading
level. - answer-Sixth-grade
The three P's of vocal tuning include all of these EXCEPT: ____. - answer-Proximity
____ distractions block or reduce effective communication and include background noise,
interruptions, uncomfortable temperatures, and busy environments. - answer-Physical
Case 1-1Darlene is studying Aristotle's rhetorical triangle in her communication class. Please
answer the questions below.
Aristotle diagrammed the effectiveness of speakers in a triangle, which he called the rhetorical
triangle. Rhetor means "____" in Greek. - answer-Speaker
Verbal language includes hand and arm gestures, eye contact and movement, facial
expressions, the position of your body, and your overall appearance.
_________________________ - answer-False
Please identify the letter of the choice that best matches the situation described below.
Promote a close or friendly working relationship spoken communication
Deliver a formal message written communication
Congratulate a colleague spoken communication
Minimize misunderstandings when providing information spoken communication
Avoid interrupting your colleague - answer-Spoken communication
Written communication
Spoken communication
Spoken communication
Written communication
E-mail is the most popular way to exchange information in organizations. - answer-True
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TOPDOCTOR. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
