Created by Solutions
Test Bank for
Operations Management &
Principles of Operations
Management: Sustainability and
Supply Chain Management
Revised by Jianli Hu
Operations Management
Thirteenth Edition
Principles of
Operations Management
Eleventh Edition
Jay Heizer
Barry Render
Chuck Munson
,Created by Solutions
**:Considerationofethicalissues,societalimplications,andapplicationsofbiologicalknowledgeinareass
uchasmedicine,biotechnology,conservation,andenvironmentalsustainability.**HistoricalPerspectives
**:Overviewofsignificantmilestonesandcontributionsinthedevelopmentofbiologyasascientificdiscipl
ine,includingkeyfigures,discoveries,andadvancementsinbiologicaltheories.**ToolsandTechniques**
:Introductiontolaboratorytechniques,instruments,andmethodologiesusedinbiologicalresearch,suchas
microscopy,DNAsequencing,biochemicalanalysis,andcomputationalbiology.**CurrentChallengesan
dFrontiers**:Discussiononcontemporarychallengesfacingbiology,suchasemerginginfectiousdiseases,
climatechangeimpacts,biodiversityloss,andtheapplicationofbiotechnologicalinnovations.**Summar
yandKeyConcepts**:Thechapterconcludeswithasummaryofkeyconceptsdiscussed,reinforcingthefou
ndationalprinciplesofbiologyandpreparingstudentsforfurtherexplorationinsubsequentchapters.Chapte
r1of"EssentialsofBiology"aimstoprovidestudentswithacomprehensiveintroductiontothescientificstud
yoflife,emphasizingitsbreadth,significance,andrelevanceinunderstandingthenaturalworldandaddressi
ngglobalchallenges.Itsetsthestagefordeeperexplorationintobiologicalconceptsandprinciplescoveredt
hroughoutthetextbook.Ifyouhavespecificquestionsaboutanyofthesetopicsorwouldlikemoredetailedinformationona
particularaspectofChapter1,feelfreetoask!Chapter2Chapter2of"EssentialsofBiology"bySylviaMaderandMichaelWind
elspecht,titled"TheChemicalBasisofLife,"typicallydelvesintothefoundationalprinciplesofchemistryastheyrelatetobiol
ogicalsystems.Here’sanoverviewofwhatyoumightfindinthischapter:**IntroductiontoBiochemistry**:Definitionofbioc
hemistryasthebranchofchemistryconcernedwiththechemicalprocessesandsubstancesthatoccurwithinlivingorganisms.*
*ElementsandAtoms**:Explanationofbasicchemicalelementsessentialtolife,theiratomicstructure(protons,neutrons,ele
ctrons),andhowatomscombinetoformmolecules.**ChemicalBonds**:Discussionondifferenttypesofchemicalbonds(co
valent,ionic,hydrogenbonds)andtheirroleinholdingatomstogetherinmoleculesandcompounds.**PropertiesofWater**:
Explorationofwaterasapolarmolecule,itsuniqueproperties(highcohesion,adhesion,surfacetension,highspecificheatcapa
city),anditsimportanceinbiologicalsystems.**Acids,Bases,andpH**:Definitionofacidsandbases,theirroleinchemicalre
actions,andtheconceptofpHasameasureofhydrogenionconcentration.ImportanceofpHregulationinbiologicalprocesses.
**OrganicMolecules**:Introductiontoorganicmoleculesessentialforlife
Operations Management, 13e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their
layout design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
3) All organizations, including service firms such as banks and hospitals, have a
production function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
4) Operations management is the set of activities that creates value in the form of tangible
goods, not services, by transforming inputs into outputs.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
,Created by Solutions
5) Production is the creation of goods and services.
Answer: TRUE
Diff: 2
6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
**:Considerationofethicalissues,societalimplications,andapplicationsofbiologicalknowledgeinareassuchasmedicine,biotechnology,conservation,andenvi
ronmentalsustainability.**HistoricalPerspectives**:Overviewofsignificantmilestonesandcontributionsinthedevelopmentofbiologyasascientificdiscipline,
includingkeyfigures,discoveries,andadvancementsinbiologicaltheories.**ToolsandTechniques**:Introductiontolaboratorytechniques,instruments,andme
thodologiesusedinbiologicalresearch,suchasmicroscopy,DNAsequencing,biochemicalanalysis,andcomputationalbiology.**CurrentChallengesandFronti
ers**:Discussiononcontemporarychallengesfacingbiology,suchasemerginginfectiousdiseases,climatechangeimpacts,biodiversityloss,andtheapplicationo
fbiotechnologicalinnovations.**SummaryandKeyConcepts**:Thechapterconcludeswithasummaryofkeyconceptsdiscussed,reinforcingthefoundationalpr
inciplesofbiologyandpreparingstudentsforfurtherexplorationinsubsequentchapters.Chapter1of"EssentialsofBiology"aimstoprovidestudentswithacompreh
ensiveintroductiontothescientificstudyoflife,emphasizingitsbreadth,significance,andrelevanceinunderstandingthenaturalworldandaddressingglobalchall
enges.Itsetsthestagefordeeperexplorationintobiologicalconceptsandprinciplescoveredthroughoutthetextbook .Ifyouhavespecificquestionsaboutanyofthesetopicso
rwouldlikemoredetailedinformationonaparticularaspectofChapter1,feelfreetoask!Chapter2Chapter2of"EssentialsofBiology"bySylviaMaderandMichaelWindelspecht,titled"TheC
hemicalBasisofLife,"typicallydelvesintothefoundationalprinciplesofchemistryastheyrelatetobiologicalsystems.Here’sanoverviewofwhatyoumightfindinthischapter:**Introductio
ntoBiochemistry**:Definitionofbiochemistryasthebranchofchemistryconcernedwiththechemicalprocessesandsubstancesthatoccurwithinlivingorganisms.**ElementsandAtoms**:
Explanationofbasicchemicalelementsessentialtolife,theiratomicstructure(protons,neutrons,electrons),andhowatomscombinetoformmolecules.**ChemicalBonds**:Discussionondi
fferenttypesofchemicalbonds(covalent,ionic,hydrogenbonds)andtheirroleinholdingatomstogetherinmoleculesandcompounds.**PropertiesofWater**:Explorationofwaterasapolar
molecule,itsuniqueproperties(highcohesion,adhesion,surfacetension,highspecificheatcapacity),anditsimportanceinbiologicalsystems.**Acids,Bases,andpH**:Definitionofacidsa
ndbases,theirroleinchemicalreactions,andtheconceptofpHasameasureofhydrogenionconcentration.ImportanceofpHregulationinbiologicalprocesses.**OrganicMolecules**:Introdu
ctiontoorganicmoleculesessentialforlife
7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
9) is the set of activities that creates value in the form of goods and services by
, Created by Solutions
transforming inputs into outputs.
Answer: Operations management
Diff: 1
10) Identify three or more operations-related tasks carried out by Hard Rock Café.
Answer: Providing custom meals; designing, testing, and costing meals; acquiring,
receiving, and storing supplies; recruiting and training employees; preparing employee
schedules; designing efficient restaurant layouts.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
**:Considerationofethicalissues,societalimplications,andapplicationsofbiologicalknowledgeinareassuchasmedicine,biotechnology,conservation,andenvi
ronmentalsustainability.**HistoricalPerspectives**:Overviewofsignificantmilestonesandcontributionsinthedevelopmentofbiologyasascientificdiscipline,
includingkeyfigures,discoveries,andadvancementsinbiologicaltheories.**ToolsandTechniques**:Introductiontolaboratorytechniques,instruments,andme
thodologiesusedinbiologicalresearch,suchasmicroscopy,DNAsequencing,biochemicalanalysis,andcomputationalbiology.**CurrentChallengesandFronti
ers**:Discussiononcontemporarychallengesfacingbiology,suchasemerginginfectiousdiseases,climatechangeimpacts,biodiversityloss,andtheapplicationo
fbiotechnologicalinnovations.**SummaryandKeyConcepts**:Thechapterconcludeswithasummaryofkeyconceptsdiscussed,reinforcingthefoundationalpr
inciplesofbiologyandpreparingstudentsforfurtherexplorationinsubsequentchapters.Chapter1of"EssentialsofBiology"aimstoprovidestudentswithacompreh
ensiveintroductiontothescientificstudyoflife,emphasizingitsbreadth,significance,andrelevanceinunderstandingthenaturalworldandaddressingglobalchall
enges.Itsetsthestagefordeeperexplorationintobiologicalconceptsandprinciplescoveredthroughoutthetextbook .Ifyouhavespecificquestionsaboutanyofthesetopicso
rwouldlikemoredetailedinformationonaparticularaspectofChapter1,feelfreetoask!Chapter2Chapter2of"EssentialsofBiology"bySylviaMaderandMichaelWindelspecht,titled"TheC
hemicalBasisofLife,"typicallydelvesintothefoundationalprinciplesofchemistryastheyrelatetobiologicalsystems.Here’sanoverviewofwhatyoumightfindinthischapter:**Introductio
ntoBiochemistry**:Definitionofbiochemistryasthebranchofchemistryconcernedwiththechemicalprocessesandsubstancesthatoccurwithinlivingorganisms.**ElementsandAtoms**:
Explanationofbasicchemicalelementsessentialtolife,theiratomicstructure(protons,neutrons,electrons),andhowatomscombinetoformmolecules.**ChemicalBonds**:Discussionondi
fferenttypesofchemicalbonds(covalent,ionic,hydrogenbonds)andtheirroleinholdingatomstogetherinmoleculesandcompounds.**PropertiesofWater**:Explorationofwaterasapolar
molecule,itsuniqueproperties(highcohesion,adhesion,surfacetension,highspecificheatcapacity),anditsimportanceinbiologicalsystems.**Acids,Bases,andpH**:Definitionofacidsa
ndbases,theirroleinchemicalreactions,andtheconceptofpHasameasureofhydrogenionconcentration.ImportanceofpHregulationinbiologicalprocesses.**OrganicMolecules**:Introdu
ctiontoorganicmoleculesessentialforlife
11) Define operations management. Will your definition accommodate both
manufacturing and service operations?
Answer: Operations management can be defined as the management of all activities
directly related to the creation of goods and/or services through the transformation of
inputs into outputs. Yes.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
Section 2 Organizing to Produce Goods and Services
1) Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
2) Which of the following tasks within a manufacturing firm is performed by the
operations function?
A) market research
B) borrowing funds
C) sales promotion
