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Oxford ATPL - Human Performance P2 Questions and Answers
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Oxford ATPL - Human Performance P2
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Oxford ATPL - Human Performance P2Ergonomics describes: - answer the study of man in his working environment.
The letters of the SHELL model stand for: - answer Liveware, environment, software,
liveware, hardware.
Human factors have been statistically proved to be causal factors in approximately: -
answer70% of aircraft accidents.
Personality is based on:
1. heredity
2. childhood
3. upbringing
4. experience - answerAll of the above.
Which of the following statements is correct? - answerBehaviour is the outward result of
personality and attitude.
Attitude is: - answerhow a person responds to another person, situation or organisation
either positevely or negatively.
Attitude is: - answera person's response to a situation, person or object.
Leadership qualities should include:
1. A dominant style.
2. Laisser Faire.
3. Technical competency.
4. Good communication. - answer3 & 4 only.
During the cruise, the Captain of an aircraft starts to smoke a cigarette. The co-pilot is a
non-smoker and asks him to stop. The Captain ignores his request saying "That's your
problem". What should the co-pilot do about the situation. - answerHe should stop
discussion and return to the issue during the debrief at the end of the flight.
What characteristics are most frequently and least appropriately displayed by a co-pilot
when under command of a highly autocratic Captain?
1. Self-assertion.
2. Scapegoat feeling.
3. Delayed reactions to observed discrepancies.
4. Disengagement. - answer2, 3 and 4 are correct.
, What characterises a self-centered cockpit? - answerCrew members tend to do their
own jobs independently without keeping other informed.
During the pre-flight brief the aircraft commander should: - answeremphasise areas
requiring good crew co-ordination.
Which of the following represent a solution to conflict?
1. Seeking arbitration.
2. Active listening.
3. Moving the conversation onto an emotional level.
4. Awareness of cultural differences. - answer1, 2 and 4.
Pilots should: - answerhave a good command of the English language.
An efficient flight deck crew is one which: - answerrespects each other's decisions and
views.
With regards to anticipation, which of the following be result in the occurrence of a
hazardous situation? - answerMishearing the contents of an air traffic controller's non-
standard clearance when a standard procedure was anticipated.
Metacommunications: - answercompliment verbal communications.
What is not a useful element of good feedback? - answerSpecifically target each
individual's failings.
To resolve a conflict you should:
1. actively listen.
2. talk on an emotional level.
3. be aware of prejudice.
4. the leader should not offer his/her thoughts at the start. - answer1 and 3 only.
Which of the following elements of communication is most likely to lead
misunderstanding? - answerexpectation (what you expect to hear).
Choose the correct statements with regards to communication:
1. If the transmitter considers the recipient competent, he/she cuts down the verbal
redundancy of sentences.
2. If the transmitter considers the recipient incompetent, sentences tend to be simplified.
3. If the language used is a non-native language, the transmitter will emphasise points
by using more complicated sentences to optimise understanding.
4. Crew who know each other will tend to simplify checklists when conflict takes place. -
answer1 and 2 are correct.
What constitutes effective communications? - answerUsing commonly understood
context, language and metacommunications.
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