Exam (elaborations)
7 BREW (TRAINER TEST PREP) QUESTIONS AND ANSWERS 2024
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7 BREW (TRAINER TEST PREP) QUESTIONS AND ANSWERS 2024
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7 BREW (TRAINER TEST PREP)What is the foundation of our success & how do we hold fast to it? - ANSWERS-
our culture and how we present ourselves in order to give customers a great
experience
The 4 keys to success? - ANSWERS-1. first impressions 2. customer service 3. drink
quality 4. consistency
The "Big 3"? - ANSWERS-1. have unique interactions 2. body language/attitude 3.
smile
Shots are pulled how? - ANSWERS-from left to right
Milk is poured how? - ANSWERS-from right to left
Who is the first team member that our customer interacts with when they pull
into the drive-thru line? - ANSWERS-Texter
Which position is the foundational role in the stand? - ANSWERS-Lane
If a customer orders a large Brunette, what clarifying question should you ask
them? - ANSWERS-If they would like it hot or iced
, Which position handles finishing details? - ANSWERS-Milk
What is our shot window? - ANSWERS-17-27 seconds
What are our 3 non-dairy options? - ANSWERS-Oat milk, almond milk, coconut
milk
Flavor scoops for flavored water? - ANSWERS-1,2,3
Cold foam is an extra charge of ____? - ANSWERS-0.75 cents
What is the first step before measuring out Match concentrate for a drink? -
ANSWERS-Vigorously stir the concentrate
What is our "first job" at 7 Brew? - ANSWERS-Teamwork
What to do when something goes wrong? - ANSWERS-ACT: Apologize, Care,
Thank
How many double shots of espresso do you need for a chiller batch? - ANSWERS-
30 dubs (60 shots)
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