IT Service Methodologies Exam Questions and Answers 100% Pass
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Course
IT Infrastructure
Institution
IT Infrastructure
IT Service Methodologies Exam Questions and Answers 100% Pass
marketplace & marketspace - Answers Business organizations now compete in two worlds:
marketplace - Answers the physical world for people and things
marketspace - Answers a virtual world of information
Physical Value Chain - Answers ...
IT Service Methodologies Exam Questions and Answers 100% Pass
marketplace & marketspace - Answers Business organizations now compete in two worlds:
marketplace - Answers the physical world for people and things
marketspace - Answers a virtual world of information
Physical Value Chain - Answers It includes acquiring raw materials, operations, delivery, sales and
marketing, and service.
Virtual Value Chain - Answers It comprises the digital and virtual realms of information to create value.
Gather, Organize, Select, Synthesize, Distribute - Answers There are five (5) components of the virtual
value chain:
Stage 1: New Processes - Answers It involves envisioning physical operations more effectively with
information such as PLDT employing "paperless billing" to their customers and moving the process from
a manual paper-based filing system to a central computerized database. It is an essential step to utilize
the benefits of the marketspace fully.
Stage 2: New Knowledge - Answers In this stage, digital and virtual alternatives substitute for physical
information. PLDT would gather much more information using their website than their physical locations
as they can easily market and link their websites to social media posts. It would help IT services gather
and organize information at a larger and faster rate.
Stage 3: New Services - Answers This stage analyzes new information to discover new service needs and
methods to deliver value. For PLDT, they started a Home Rewards program wherein customers earn
crystal that they could use to exchange for exciting treats, bill rebates, and discounts. PLDT saw how
customers would rather pay online than onsite and took this opportunity to create a system that would
keep customers visiting and paying directly on their website.
Stage 4: New Relationships - Answers In this last stage, opportunities for collaboration with customers to
create values are explored. PLDT could assign brand ambassadors to promote their new promo and
deals or create testimonials about their experience with the organization. This stage opens possibilities
for better and prolonged loyalty of the customers.
Invasion of Privacy - Answers With technology as an enabler for easier data gathering, it can still be
misused by third parties with malicious motives. Massive data storage capabilities in a cloud put the
users' personal information at risk of being searched and exposed.
Data Security - Answers An organization's responsible for taking the best care and having the best
intention for their user's information. It could prevent possible lawsuits and federal charges that might
arise.
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