10/11/24, 2:43 PM NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2024-2025 ACTUAL EXAM COMPLETE 80 QUESTIONS AND CORREC…
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NECI 911 DISPATCH CERTIFICATION EXAM
NEWEST 2024-2025 ACTUAL EXAM COMPLETE
80 QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS)
Terms in this set (89)
Code of Ethics Set boundaries before any unwanted events occur
Belief, mission, goals or a philosophy that is really
Values
meaningful
Continuous improvement, caller satisfaction,
employee development, innovation, maximize
Values of a 911 Agency
utilization of resources, and commitment to the
community
The word originates from the Greek word "ethikos"
Ethics
meaning moral or showing moral character
1. The ability to discern right from wrong, good from
evil and proprietary from in-proprietary
Two Aspects of Ethics
2. The commitment to do what is right good and
proper
liability Legal responsibility for an action
A legal concept that holds someone liable for their
Vicarious Liability actions and for the actions, inactions, errors and
omissions of those employees they supervise
, 10/11/24, 2:43 PM NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2024-2025 ACTUAL EXAM COMPLETE 80 QUESTIONS AND CORREC…
Reasonable actions, under the circumstances, in
comparison to the actions of others with similar
Standard of Care training and direction in a given situation. Failure to
meet the standard of care is a breach of duty and a
component of negligence.
1. policies and procedures
9-1-1 Standard of Care 2. State and federal laws
3. Professional standards within the 9-1-1 profession
Failure to exercise the degree of care considered
Negligence reasonable (under the circumstances) resulting in an
unknown intended injury to another person
Negligence is the result Carelessness, forgetfulness, and attentive, indifferent,
of... and lax
True or False: intent to True
harm is not required to
prove negligence
1. duty to perform
Four Components of 2. Breach of duty
Negligence 3. Proximate cause
4. Damages
When someone...
- deliberately neglects to perform their prescribed
duty
Gross Negligence
- behaves in a manner contrary to established policy
and procedure, training procedures or other laws,
ordinances, rules or regulations
1. Constitutional
Three types of law 2. criminal
3. Civil
1. Executive
Constitution three
2. Legislative
branches
3. Judiciary
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