CERT Test AMCA Study Guide Medical Administrative Assistant questions with verified answers.docx
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Course
Amca
Institution
Amca
CERT Test AMCA Study Guide Medical Administrative Assistant questions with verified answers
Wave Scheduling
Patients are scheduled for the first half of each hour, then they are seen in a first come first seen basis. This method allows a practice to accommodate a large number of patients
M...
CERT Test AMCA Study Guide Medical
Administrative Assistant questions with
verified answers
Fixed Appointment Scheduling - answersOne patient is scheduled for a specific
appointment time
Cluster Scheduling - answersPatients having the same type of procedure are scheduled
within the same block of time
Wave Scheduling - answersPatients are scheduled for the first half of each hour, then
they are seen in a first come first seen basis. This method allows a practice to
accommodate a large number of patients
Method of Scheduling - answersDecided by the physician
Scheduling Matrix - answersAll of the time that a doctor is not available to see patients
Business-like-behavior - answersHelps promote positive relations in the medical office
Job Descriptions - answersClarify any questions as to a persons responsibilities
Confidentiality - answersGiven the sensitivity of the data and information in a medical
practice, probably the most important asset a medical assistant can have.
Morale - answersMental and emotional condition of an individual or a group regarding a
function or task; includes enthusiasm, loyalty and confidence
Flexibility - answersThe ability to adapt to various situations
Loyalty - answersFaithfulness or allegiance to a cause, ideal, or institution
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